Zackary James

Dynamic professional with extensive experience at Amazon, excelling in customer relationship management and issue resolution. Proven track record of enhancing customer satisfaction and driving process improvements. Skilled in financial analysis and team leadership, consistently achieving performance targets while fostering strong client relationships. A service-oriented self-starter dedicated to delivering exceptional results. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.