Summary
Overview
Work History
Education
Skills
Timeline
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Zack Yong

B2B Sales | IT Sales | SaaS | Business Development | Key Account Management | Channel Partner |
Kuala Lumpur,14

Summary

I'm a sales professional with 8 years of solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments. Also. I experienced with identifying market opportunities, driving business growth managing channel partnerships to drive business growth and market expansion. Utilizes strategic planning and effective negotiation skills to establish beneficial partnerships. Track record of leading successful business development initiatives and fostering collaborative team environments. I am proficient in CRM tools (Hubspot, Zoho, Odoo), project management tool (ClickUP), collaboration tools (Atlassian & Confluence) & Data Analytics.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

Sales Team Manager

Advintek Consulting Services Sdn Bhd
01.2025 - Current
  • Discussed sales strategies and promotional plans with CMO & COO regular basis.
  • Established strong relationships with key clients, fostering loyalty and repeat business opportunities.
  • Increased sales revenue by implementing new strategies and motivating the team through effective leadership.
  • Streamlined sales processes to improve efficiency, leading to faster response times and higher close rates.
  • Developed comprehensive training programs for new hires, ensuring quick integration into the team''s operations.
  • Implemented sales tracking systems to monitor individual and team progress towards achieving set targets.
  • Conducted regular performance reviews, identifying areas of improvement and providing guidance for professional growth.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Implemented systems and procedures to increase sales.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
  • Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
  • Planned and directed staff training and performance evaluations.
  • Drove sales growth through thorough market analysis, identifying emerging trends, competitor activities, and potential untapped markets.
  • Championed the adoption of CRM software to streamline sales processes and provide valuable insights into customer behavior patterns.

Senior Sales Specialist

Mednefits Sdn Bhd
11.2023 - 12.2024
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Negotiated and closed long-term agreements with new clients.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
  • Conducted regular performance reviews for Channel Partners, identifying areas for improvement and providing support to ensure continued success.
  • Developed and maintained strong relationships with key partners, resulting in higher collaboration and increased revenue generation.

Sales Team Lead (Channel Sales & Outbound)

Innergia Labs Sdn Bhd
01.2022 - 05.2023
  • Implemented creative incentive programs to motivate team members and drive exceptional sales results.
  • Increased sales revenue by implementing targeted sales strategies and team training sessions.
  • Boosted team productivity by developing efficient sales processes and streamlining communication channels.
  • Streamlined reporting procedures for improved efficiency in tracking team performance metrics against set goals.
  • Collaborated with cross-functional teams to develop comprehensive sales plans that aligned with overall company objectives.
  • Maximized revenue generation by proactively identifying upselling opportunities within existing accounts.
  • Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.

Sales & Operation Team Lead

Chayse Services Sdn Bhd
10.2018 - 12.2021
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Conducted regular reviews of operations and identified areas for improvement.

Account Manager - B2B Business Development

Jobstore Sdn Bhd
03.2017 - 04.2018
  • Increased client satisfaction by addressing concerns and providing customized solutions for their business needs.
  • Consistently met or exceeded monthly sales targets by effectively managing leads and closing deals.
  • Generated revenue growth by identifying upselling opportunities within the existing client base.
  • Monitored performance metrics closely to identify areas for improvement in account management processes.
  • Managed a diverse portfolio of clients, ensuring timely communication and effective project management.
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.

Education

Bachelor of Arts - Psychology (Incomplete)

HELP University
Kuala Lumpur, Malaysia
03.2012 - 12.2015

Skills

B2B Sales Strategies

Sales Operations

Strategic Channel Sales Development

Business Development

Key Account Management

Sales & demo presentations

Client relationship management

Sales reporting

Data-driven decision making

Performance Reporting & Forecasting

Team Management

Sales coaching

Timeline

Sales Team Manager

Advintek Consulting Services Sdn Bhd
01.2025 - Current

Senior Sales Specialist

Mednefits Sdn Bhd
11.2023 - 12.2024

Sales Team Lead (Channel Sales & Outbound)

Innergia Labs Sdn Bhd
01.2022 - 05.2023

Sales & Operation Team Lead

Chayse Services Sdn Bhd
10.2018 - 12.2021

Account Manager - B2B Business Development

Jobstore Sdn Bhd
03.2017 - 04.2018

Bachelor of Arts - Psychology (Incomplete)

HELP University
03.2012 - 12.2015

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Zack YongB2B Sales | IT Sales | SaaS | Business Development | Key Account Management | Channel Partner |