Zac Low
Service Commercial Manager
Petaling Jaya, Selangor
Summary
With eight years of experience in the telecommunications sector, transitioned from a technical role as an RF engineer specializing in RAN products to positions of increasing responsibility. Currently serving as a Service Commercial Manager, excel in customer interaction, negotiating quotations, and establishing favorable contract terms.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Service Commercial Manager
ZTE Corporation
03.2022 - Current
- Participated in tender for RAN/Core/MW projects in 2022/2023, mainly involve in Engineering service for clarification of scope,deliverables and costing during bidding stages.
- Negotiated contracts & quotation with customer, securing favorable terms that resulted in cost savings. (Engineering services, Professional services, maintenance & support services)
- Improved profit margins through diligent expense monitoring and implementation of cost-saving initiatives where appropriate.
- Managed budgets and financial reporting, ensuring accurate forecasting and cost control for optimal profitability.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
RAN Integrated Solution Manager
ZTE Corporation
05.2021 - 02.2022
- Prepared presentation for customer to introduce new solution or products
- Handled and carry out POC trials for new products and features
- Assisted customer to analyze & study current network requirements.
RF Engineer
ZTE Corporation
05.2016 - 05.2021
- Carry out LTE network optimization based on cluster or single site
- Handled VIP/Customer complaint analysis and troubleshooting
- Involved in Event Service Assurance planning, optimization, troubleshooting and execution
- Participated in new feature/products testing and prepared reports for presentation to customer.
Software Developer
HT Consulting (Asia)
10.2014 - 05.2016
- Involved in developing and maintaining software for cheque deposit machine
- Participate in software version upgrade for customer in Hong Kong.
Education
Bachelor of Information Technology - Information Technology
RMIT
Australia 04.2001 -
Skills
Key Performance Indicators
Teamwork and Collaboration
Problem-solving abilities
Strategic Sourcing
Customer Relationship Management
Timeline
Service Commercial Manager
ZTE Corporation
03.2022 - Current
RAN Integrated Solution Manager
ZTE Corporation
05.2021 - 02.2022
RF Engineer
ZTE Corporation
05.2016 - 05.2021
Software Developer
HT Consulting (Asia)
10.2014 - 05.2016
Bachelor of Information Technology - Information Technology
RMIT
04.2001 -