YEE YIN TAN
SALES EXECUTIVE
KUALA LUMPUR
Summary
Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales. High-energy telemarketing professional specializes in training and mentoring new professionals to excel in demanding, busy settings. Clear communicator and creative problem solver. Love people and love building cohesive, high-performance teams. Experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries. Focused telemarketing professional successful at converting cold calls into sales. Persuasive communicator and dynamic motivator with engaging style. Talented at generating leads, gaining new customers and building loyalty from first contact.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Telemarketer
AIA BHD
03.2021 - Current
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
Administrative Officer
EXODUS HOME REHAB CENTRE
01.2018 - 01.2021
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Expedited decision-making processes by preparing detailed reports that presented relevant data in an easily digestible format.
- Spearheaded process improvements that led to reduced operational costs while maintaining high-quality service delivery standards.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
Sales Advisor
Vivo Mobile Tech
04.2015 - 02.2017
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Cultivated strong relationships with industry influencers, elevating brand reputation within the marketplace.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Increased sales by establishing rapport with customers and identifying their needs.
Restaurant Manager
TAI THONG GROUP OF RESTAURANT
02.2011 - 04.2014
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
Education
High School Diploma -
SEKOLAH SRI BESTARI
Kuala Lumpur, Malaysia 04.2001 -
Skills
Scripted calls
undefinedTimeline
Telemarketer
AIA BHD
03.2021 - Current
Administrative Officer
EXODUS HOME REHAB CENTRE
01.2018 - 01.2021
Sales Advisor
Vivo Mobile Tech
04.2015 - 02.2017
Restaurant Manager
TAI THONG GROUP OF RESTAURANT
02.2011 - 04.2014
High School Diploma -
SEKOLAH SRI BESTARI
04.2001 -
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