Yvonne Yeow Pao Hoong
Digital Marketing Strategist
Puchong,Selangor
Summary
Enthusiastic Digital Marketing Consultant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Strive to maintain good reputation for resolving problems and improving customer satisfaction. Motivated to learn, grow and excel in digital marketing field.
Overview
3
3
Languages
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Senior Digital Marketing Consultant
TDCX MALAYSIA
Kuala Lumpur, Wilayah Persekutuan
08.2018 - Current
- Provided guidance/ recommendations on Google Ads campaigns to clients, discussing strategic initiatives and methods for improvement.
- Analyzed competitor pages to locate keyword opportunities, topics/ placements targeting, etc.
- Utilized techniques such as Google's site measurement, conversion tracking and remarketing to develop new leads and returning customers.
- Provided digital marketing solutions to variety types of businesses.
- Discussed SEM needs and optimized strategies for short- and long-term Google Ads campaigns.
- Verified client messages were answered within 1-2 working days to establish quick and effective issue resolution.
- Proactively engaged with clients by phone and email, which helped established long-term, lucrative relationships.
- Collaborated cross-functionally with sales and product management teams to accomplish shared goals.
- Worked effectively under constant pressure of simultaneous project milestones and deliverable deadlines.
Customer Service Advocate [Project: Google Play]
SELLBYTEL SERVIVES (M) SDN BHD
Kuala Lumpur, Wilayah Persekutuan
10.2017 - 04.2018
- Delivered exceptional level of service related to Google Play products to each customer by listening to concerns and answering questions.
- Increased customer satisfaction by resolving Google Play issues.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Internship Trainee, Corporate Secretarial
Tricor Group
Kuala Lumpur, Wilayah Persekutuan
02.2017 - 05.2017
- Perform field work including attend annual general meetings (AGMs)/meetings (producing agendas, taking minutes, conveying decisions, handling meeting correspondence and so on)
- Keeping up to date with any regulatory or statutory changes and policies that might affect the organization.
- Providing support to the board or other committees on specific projects.
- Maintain statutory books, including registers of members, directors and secretaries, etc.
Education
Bachelor of Corporate Administration - Corporate Administration
Tunku Abdul Rahman University College
Setapak, Kuala Lumpur 04.2015 - 05.2017
Skills
Digital marketing
Accomplishments
Ensuring that products and services meet the established standards set by the company. Able to maintain strong overall quality of products made by the company adhering to reliability, performance and customer expectation.
Timeline
Senior Digital Marketing Consultant
TDCX MALAYSIA
08.2018 - Current
Customer Service Advocate [Project: Google Play]
SELLBYTEL SERVIVES (M) SDN BHD
10.2017 - 04.2018
Internship Trainee, Corporate Secretarial
Tricor Group
02.2017 - 05.2017
Bachelor of Corporate Administration - Corporate Administration
Tunku Abdul Rahman University College
04.2015 - 05.2017
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