Yvone Lai
Personal Assistant / Secretary
Kuching, Sarawak,13
Summary
Dedicated Personal Assistant / Secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
5
5
Years of secondary education
4
4
Language
Work History
Personal Assistant to the Managing Director
Jubilant Wealth Management
02.2024 - Current
- Managed day-to-day office operations ensuring professional and efficient working environment for Managing Director and team.
- Enabled swift decision making through accurate data analysis supporting Managing Director's strategic plans.
- Facilitated communication between departments to ensure smooth workflow and timely completion of projects.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Worked with senior management to initiate new projects and assist in various processes.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Maintained well-organized filing system allowing easy access to important documents when needed.
Beautician
Emelle Beauty Salon & Spa
10.2022 - 01.2024
- Strengthened teamwork among staff through effective collaboration resulting in enhanced overall customer experience.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Applied eyelash extensions to enhance clients' eyes and create impact.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients on proper skincare routines and product usage to maintain their desired look at home.
- Streamlined appointment booking process leading to reduced wait times for clients.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Sales and Marketing Specialist
Wonderlab Resources
12.2020 - 09.2022
- Achieved growth in social media followers by developing a strong content strategy that led to growth in sales within six months
- Boosted organic site traffic by developing and executing digital marketing content strategies
- Increased client base by establishing high quality customer service
- Developed strong relationships and engagement with customers regarding products and services
- Manage, train and guide team on sales and prospecting on daily basis.
- Developed persuasive sales pitches tailored to individual client needs, ensuring a high conversion rate from prospect to customer.
Sales Representative
Syarikat Perniagaan Malar Setia
10.2019 - 12.2020
- Present, promote and sell products using solid arguments to existing and prospecting customers
- Maintaining positive business relationships to ensure future sales
- Analyze market's potential, track sales and status report
- Performing cost-benefit analysis of existing and potential customers.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients.
Administrative Clerk
Syarikat Perniagaan Malar Setia
08.2016 - 09.2019
- Handle office operations with outside visitors
- Keep track of inventory and work with supply vendors
- Maintain files with confidentiality in easily accessible format
- Assist Head Accountant on daily operations when necessary.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Improved communication between departments through effective scheduling and coordination of meetings.
Sales Promoter - Ayam Brand
Denis Asia Pacific Pte Ltd
12.2015 - 03.2016
- Promoting products by handing out samples to customers
- Provide necessary information regarding products
- Assist customer by recommending most suitable product for their needs.
- Implemented innovative sales approaches to overcome objections from potential customers, ultimately securing their commitment to purchase.
Education
Kensington College of Business Certificate - Business Management
Laksamana College of Business
Brunei Darussalam 07.2016 - 01.2017
BGCE O LEVEL -
Chung Hwa Middle School, Bandar
Brunei Darussalam 01.2011 - 11.2015
Skills
Appointment Scheduling
Web Content Writing
Commitment to quality and service
Personal training and coaching
Fluent in English, Malay, Tagalog, and Mandarin
Social Media Savvy
Fast Learner
Creative Spirit
Client Relations
Multitasking and Organization
Strong Work Ethic
Personal Information
- Ethnicity: Chinese
- Date of Birth: 06/04/98
- Nationality: Malaysian
Timeline
Personal Assistant to the Managing Director
Jubilant Wealth Management
02.2024 - Current
Beautician
Emelle Beauty Salon & Spa
10.2022 - 01.2024
Sales and Marketing Specialist
Wonderlab Resources
12.2020 - 09.2022
Sales Representative
Syarikat Perniagaan Malar Setia
10.2019 - 12.2020
Administrative Clerk
Syarikat Perniagaan Malar Setia
08.2016 - 09.2019
Kensington College of Business Certificate - Business Management
Laksamana College of Business
07.2016 - 01.2017
Sales Promoter - Ayam Brand
Denis Asia Pacific Pte Ltd
12.2015 - 03.2016
BGCE O LEVEL -
Chung Hwa Middle School, Bandar
01.2011 - 11.2015