Yvone Lai
Personal Assistant / Secretary
Kuching, Sarawak,13
Summary
Dedicated Personal Assistant / Secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
5
5
Years of secondary education
4
4
Language
Work History
Personal Assistant to the Managing Director
Jubilant Wealth Management
02.2024 - Current
- Managed day-to-day office operations ensuring professional and efficient working environment for Managing Director and team.
- Enabled swift decision making through accurate data analysis supporting Managing Director's strategic plans.
- Facilitated communication between departments to ensure smooth workflow and timely completion of projects.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Worked with senior management to initiate new projects and assist in various processes.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Maintained well-organized filing system allowing easy access to important documents when needed.
Beautician
Emelle Beauty Salon & Spa
10.2022 - 01.2024
- Strengthened teamwork among staff through effective collaboration resulting in enhanced overall customer experience.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Applied eyelash extensions to enhance clients' eyes and create impact.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients on proper skincare routines and product usage to maintain their desired look at home.
- Streamlined appointment booking process leading to reduced wait times for clients.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Sales and Marketing Specialist
Wonderlab Resources
12.2020 - 09.2022
- Achieved growth in social media followers by developing a strong content strategy that led to growth in sales within six months
- Boosted organic site traffic by developing and executing digital marketing content strategies
- Increased client base by establishing high quality customer service
- Developed strong relationships and engagement with customers regarding products and services
- Manage, train and guide team on sales and prospecting on daily basis.
- Developed persuasive sales pitches tailored to individual client needs, ensuring a high conversion rate from prospect to customer.
Sales Representative
Syarikat Perniagaan Malar Setia
10.2019 - 12.2020
- Present, promote and sell products using solid arguments to existing and prospecting customers
- Maintaining positive business relationships to ensure future sales
- Analyze market's potential, track sales and status report
- Performing cost-benefit analysis of existing and potential customers.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients.
Administrative Clerk
Syarikat Perniagaan Malar Setia
08.2016 - 09.2019
- Handle office operations with outside visitors
- Keep track of inventory and work with supply vendors
- Maintain files with confidentiality in easily accessible format
- Assist Head Accountant on daily operations when necessary.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Improved communication between departments through effective scheduling and coordination of meetings.
Sales Promoter - Ayam Brand
Denis Asia Pacific Pte Ltd
12.2015 - 03.2016
- Promoting products by handing out samples to customers
- Provide necessary information regarding products
- Assist customer by recommending most suitable product for their needs.
- Implemented innovative sales approaches to overcome objections from potential customers, ultimately securing their commitment to purchase.
Education
Kensington College of Business Certificate - Business Management
Laksamana College of Business
Brunei Darussalam 07.2016 - 01.2017
BGCE O LEVEL -
Chung Hwa Middle School, Bandar
Brunei Darussalam 01.2011 - 11.2015
Skills
Appointment Scheduling
undefinedPersonal Information
- Ethnicity: Chinese
- Date of Birth: 06/04/98
- Nationality: Malaysian
Timeline
Personal Assistant to the Managing Director
Jubilant Wealth Management
02.2024 - Current
Beautician
Emelle Beauty Salon & Spa
10.2022 - 01.2024
Sales and Marketing Specialist
Wonderlab Resources
12.2020 - 09.2022
Sales Representative
Syarikat Perniagaan Malar Setia
10.2019 - 12.2020
Administrative Clerk
Syarikat Perniagaan Malar Setia
08.2016 - 09.2019
Kensington College of Business Certificate - Business Management
Laksamana College of Business
07.2016 - 01.2017
Sales Promoter - Ayam Brand
Denis Asia Pacific Pte Ltd
12.2015 - 03.2016
BGCE O LEVEL -
Chung Hwa Middle School, Bandar
01.2011 - 11.2015
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