Yuz Hambali
Barista
Kuala Lumpur ,W. PERSEKUTUAN
Summary
Dynamic professional with a proven track record at Starbucks, excelling in cash flow management and enhancing customer service. Leveraged strong leadership and problem-solving skills to boost customer satisfaction and streamline operations. Recognized for implementing effective strategies that significantly improved the overall customer experience.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager Manager
Starbucks
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
SUPERVISOR
Espressolab
01.2016 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Diploma In Business Studies -
UNIVERSITI TEKNOLOGI MARA
Shah Alam, Selangor 03.2004
Skills
Handling cash flow
Timeline
SUPERVISOR
Espressolab
01.2016 - Current
Assistant Store Manager Manager
Starbucks
Diploma In Business Studies -
UNIVERSITI TEKNOLOGI MARA