Yuwa Kalimuthu
Kuala Lumpur
Summary
Results-oriented operations professional focused on streamlining processes and improving efficiency. Skilled in process enhancement and resource management, with strong analytical abilities to identify and resolve operational challenges. Leverages effective communication and teamwork to drive successful project execution and support organizational growth.
Overview
4
4
Languages
7
7
years of professional experience
Work History
KYC Operations Associate Analyst
Wise
Kuala Lumpur
03.2025 - Current
- Executed initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews for new and existing business/institutional clients, addressing complexities of legal structures.
- Ensured strict adherence to global Anti-Money Laundering (AML) and regulatory policies, supporting firm-wide compliance initiatives.
- Verified customer information using internal systems and external registries to ensure accuracy and completeness of KYC records.
- Conducted risk assessments to determine appropriate due diligence thresholds based on a risk-based approach.
- Performed transaction monitoring and activity analysis to identify red flags and mitigate potential money laundering or fraudulent activity.
- Filed Suspicious Activity Reports (SARs) with thorough documentation and rationale, ensuring timely escalation of high-risk cases.
- Screened clients against sanctions (OFAC), regulatory, and adverse media lists, ensuring prompt escalation of positive matches for further investigation.
- Streamlined operational workflows, enhancing efficiency and reducing processing times.
- Trained new team members on best practices and standard operating procedures.
Fraud & Risk Specialist
TDCX
Brickfields, Kuala Lumpur
05.2024 - 01.2025
- Collaborated with renowned app-based home stay management firm to enhance user security.
- Investigated user appeal to enhance platform engagement. and prevent account from being hijacked.
- Monitored online platform for security threats and vulnerabilities. and fraud free.
- Protected customers from fraudsters, safeguarding their financial transactions.
Sr. Customer Service Advisor
Concentrix
Brickfields, Kuala Lumpur
04.2021 - 05.2024
- Reviewed user-generated content in review tool, classified per policy to ensure compliance.
- Delivered desired business outcomes or service commitments through effective planning and execution of tasks like SLA's, AHT, Utilization and Productivity.
Product Quality Engineer
Celestica Malaysia
Kulim, Kedah
01.2020 - 06.2020
- Initiated a drawing package to organize documentation and enhance productivity in manufacturing products.
- Created process and quality instructions for PCB board production and resolved customer quality issues through testing and rework.
- Conducted quality inspections to ensure compliance with product specifications and standards.
Education
Bachelor of Mechanical Engineering Technology - Product Development
University Malaysia Perlis
Arau, Perlis06-2020
Diploma in Mechanical Engineering - Mechanical Engineering
Politeknik Tuanku Sultanah Bahiyah
Kulim, Kedah06-2016
Skills
- Proficient in [Zendesk, Toby, Ninja, SQL, Klaus, Watsons]
- Adaptability to Change
- Report writing
- Computer literacy
- Verbal communication
- Proficient in [Microsoft Word, Excel, PowerPoint]
- Time Management
- Compliance Review
- Data Analysis
Languages
English
Native or Bilingual
Bahasa Malaysia
Native or Bilingual
Tamil
Native or Bilingual
Hindi
Limited Working
Timeline
KYC Operations Associate Analyst
Wise
03.2025 - Current
Fraud & Risk Specialist
TDCX
05.2024 - 01.2025
Sr. Customer Service Advisor
Concentrix
04.2021 - 05.2024
Product Quality Engineer
Celestica Malaysia
01.2020 - 06.2020
Bachelor of Mechanical Engineering Technology - Product Development
University Malaysia Perlis
Diploma in Mechanical Engineering - Mechanical Engineering
Politeknik Tuanku Sultanah Bahiyah