Yuvanisaa Apparao

May 2020 - December 2020 : Integrated Bossiness Management

[ Power Seraya Project ]

• Exceeded goals through effective task prioritization and great work ethic.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
• Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
• Conducted routine inspections of incoming email to check update in spread sheet and segregate to the team members.
• Conducted inspections on outgoing emails to check how many enquiries has been attended by the team members.
• Conduct manual billing audits for terminated accounts.

January 2021 - Present : Customer Advocate [ YesCare ]

• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Educated customers on company systems, form completion, and access to services.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Promoted available products and services to customers during service, account management and order calls.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

• Educated customers on company systems, form completion, and access to services.
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Promoted available products and services to customers during service, account management and order calls.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Perform A to Z assistances to customers that requires case escalation.

October 2018 - January 2019 : Zara Fashion Project.

• Remedied issues quickly and within parameters of company-mandated policies and procedures.
• Asked open-ended questions to determine which products or services would be best fit for customer's needs.
• Worked closely with each customer to carefully resolve issues within timely fashion.
• Handled inbound customer chat conversations from various websites.
• Drove brand awareness by organizing display setups and assisting in merchandising.

January 2019 - May 2019 : Air Asia Australia Project

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Responded to customer requests for products, services and company information.
• Educated customers on promotions to enhance sales.
• Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Contributed to company achieving and holding industry-leading customer service ratings.

• Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
• Reassured and comforted passengers during turbulent flights and unavoidable delays.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.