YUSRAIDA BINTI TAJUDIN AYYU

Proven Sales Manager and Customer Service Executive with a track record of enhancing customer satisfaction and increasing sales revenue at Celcom (Malaysia) Berhad. Expert in customer relationship management and adept at issue escalation, demonstrated through the development of long-lasting client relationships and efficient problem-solving skills. Achieved significant reductions in average call time, ensuring high-quality service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Successful [Job Title] with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

• Received [Award] outstanding client engagement with customers for [Number] consecutive quarters.
• Processed new accounts and suggested additional products and services, increasing purchases by $[Number] on average per account.
• Suggested free upgrades for customer equipment that clients were unaware of which boosted brand loyalty.
• Boosted customer call intake from an average of [Number] daily calls to [Number] calls by asking open-ended questions and making effective suggestions.

• Association of Information Technology Professionals
• International Association of Administrative Professionals
• National Association of Social Workers
• Society of Human Resource Management

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