YUSHANITA YUSOFF
Senior Banking Professional
LANGKAWI,02
Summary
Accomplished banking professional with over 18 years of progressive experience in retail and branch banking. Proven expertise in operations management, regulatory compliance, customer relationship development, and team leadership. Adept at driving branch performance, optimizing customer databases, and ensuring the highest standards of compliance and service quality. Committed to contributing to sustainable financial growth and operational excellence in dynamic banking environments.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Branch Manager
MBSB Bank Berhad
09.2022 - Current
- Spearhead daily branch operations, customer engagement, and staff management.
- Lead a team of 7, aligning them with corporate goals and sales targets.
- Grew the customer database by over 50% through strategic outreach.
- Participated in LIMA '25 exhibition, facilitating high-level meetings with stakeholders.
Banking Services Manager
Public Bank Berhad
04.2007 - 08.2022
- Oversaw multi-department operations, ensuring full compliance with financial regulations.
- Directed a team of 21 staff across operations, sales, and credit control functions.
- Achieved consistent customer satisfaction through service excellence.
- Implemented workflow improvements to enhance efficiency.
Admin Assistant & Sales Executive
Able Automobile Sdn Bhd
03.2006 - 04.2007
- Liaised with customs officers and logistics agents for vehicle import operations.
- Managed administrative documentation and customer records.
- Provided sales support and guided customers on purchasing options.
Sales Assistant
The Under Shop Sdn Bhd
10.2003 - 11.2005
- Managed cash handling, stock levels, and store documentation.
- Played a key role in onboarding and training new hires.
Education
Certificate - Interior Design
LimKokWing University College of Creative Technology
Cyberjaya, Selangor, Malaysia 01.2001 - 01.2004
Secondary Education -
SMK St Nicholas Convent
Alor Setar, Kedah 01.1996 - 01.2000
Skills
Management of branch operations
Websites
Certification
Certified Compliance Officer (CCO) – Latest Certification
Timeline
Branch Manager
MBSB Bank Berhad
09.2022 - Current
Banking Services Manager
Public Bank Berhad
04.2007 - 08.2022
Admin Assistant & Sales Executive
Able Automobile Sdn Bhd
03.2006 - 04.2007
Sales Assistant
The Under Shop Sdn Bhd
10.2003 - 11.2005
Certificate - Interior Design
LimKokWing University College of Creative Technology
01.2001 - 01.2004
Secondary Education -
SMK St Nicholas Convent
01.1996 - 01.2000
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