YUSHANITA YUSOFF
Senior Banking Professional
LANGKAWI,02
Summary
Accomplished banking professional with over 18 years of progressive experience in retail and branch banking. Proven expertise in operations management, regulatory compliance, customer relationship development, and team leadership. Adept at driving branch performance, optimizing customer databases, and ensuring the highest standards of compliance and service quality. Committed to contributing to sustainable financial growth and operational excellence in dynamic banking environments.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Branch Manager
MBSB Bank Berhad
2022.09 - Current
- Spearhead daily branch operations, customer engagement, and staff management.
- Lead a team of 7, aligning them with corporate goals and sales targets.
- Grew the customer database by over 50% through strategic outreach.
- Participated in LIMA '25 exhibition, facilitating high-level meetings with stakeholders.
Banking Services Manager
Public Bank Berhad
2007.04 - 2022.08
- Oversaw multi-department operations, ensuring full compliance with financial regulations.
- Directed a team of 21 staff across operations, sales, and credit control functions.
- Achieved consistent customer satisfaction through service excellence.
- Implemented workflow improvements to enhance efficiency.
Admin Assistant & Sales Executive
Able Automobile Sdn Bhd
2006.03 - 2007.04
- Liaised with customs officers and logistics agents for vehicle import operations.
- Managed administrative documentation and customer records.
- Provided sales support and guided customers on purchasing options.
Sales Assistant
The Under Shop Sdn Bhd
2003.10 - 2005.11
- Managed cash handling, stock levels, and store documentation.
- Played a key role in onboarding and training new hires.
Education
Certificate - Interior Design
LimKokWing University College of Creative Technology
Cyberjaya, Selangor, Malaysia 2001.01 - 2004.01
Secondary Education -
SMK St Nicholas Convent
Alor Setar, Kedah 1996.01 - 2000.01
Skills
Management of branch operations
Islamic Banking & Regulatory Compliance
Customer Relationship Management
Team Leadership & Staff Development
Sales Strategy & Business Growth
Websites
Certification
Certified Compliance Officer (CCO) – Latest Certification
Timeline
Branch Manager
MBSB Bank Berhad
2022.09 - Current
Banking Services Manager
Public Bank Berhad
2007.04 - 2022.08
Admin Assistant & Sales Executive
Able Automobile Sdn Bhd
2006.03 - 2007.04
Sales Assistant
The Under Shop Sdn Bhd
2003.10 - 2005.11
Certificate - Interior Design
LimKokWing University College of Creative Technology
2001.01 - 2004.01
Secondary Education -
SMK St Nicholas Convent
1996.01 - 2000.01