Yu Quan Yeong
-
Gelang Patah, Johor
Summary
Diligent Customer Service Executive with experience managing phone, online and consultative communications with customers. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Consistently exceeded customer support and service expectations by resolving issues quickly.
Overview
1
1
year of professional experience
4
4
Languages
Work History
Customer Service Executive
StarTek
04.2022 - 05.2023
- Helping merchant on UberEats Delivery platform.
- Recommended, selected and helped locate and obtain out-of-stock product based on merchant requests.
- Informed merchants of upcoming promotions and deals to boost sales.
- Educated merchants about billing, payment processing and support policies and procedures.
- Lead the juniors to be able to grasp the work rhythm and rules ASAP as a senior.
Education
High School Diploma -
Pontian Pei Chun High School
Pontian Kechil, Johor, Malaysia 04.2001 -
Skills
Problem-solving aptitude
Following scripts
Calm Under Pressure
Service standard compliance
Call center experience
Online chat and email
Multitasking
Excellent Communication
Professionalism
Technical Support
Call Center Operations
Timeline
Customer Service Executive
StarTek
04.2022 - 05.2023
High School Diploma -
Pontian Pei Chun High School
04.2001 -