Destination Consultant
going there Gloval Destination Service
05.2024 - Current
Hi, I’m
Yumi Yamakoshi
Kuala Lumpur
Summary
Service-oriented professional with 8 years in airline industry. Offering superb work ethic and motivated, service-driven personality. Passionate about sharing experienced customer service knowledge to achieve company goals.
Work History
going there Gloval Destination Service Kuala Lumpur
Destination Consultant
05.2024 - Current
Job overview
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and quick learning skills to impress both customer and employer.
Cathay Pacific Airways
Cabin Crew
06.2008 - 02.2014
Job overview
- Maximized passenger comfort by attending to individual requests promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Assisted passengers with special needs, providing personalized care and support throughout flight.
- Played key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
- Resolved passenger conflicts and medical emergencies during flights
- Worked well in a team setting, providing support and guidance to the teammates.
Japan Airlines
Customer Service Provider
04.2006 - 05.2008
Job overview
- Provided excellent customer care with wide range of knowledge regarding reservation, mileage and all the service the airline provides.
- Responded to customer requests for services and company information.
- Assisted customers in navigating company website, guiding them toward relevant information and online resources.
- Handled customer inquiries and any issues or problems raised by customers.
- Achieved to be fast track employee to be assigned to frequent flyer special department
- Assighned in the training team to enhance the service quality in the department
Education
Senshu University Tokyo
Bachelor of English Language And Literature
Skills
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- Discretion and Confidentiality
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- Relationship Management
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- Effective Communication
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- Adaptability and Flexibility
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- Problem-solving aptitude
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- Effective Communication
Timeline
Cabin Crew
Cathay Pacific Airways
06.2008 - 02.2014
Customer Service Provider
Japan Airlines
04.2006 - 05.2008
Senshu University
Bachelor of English Language And Literature