Summary
Work History
Education
Skills
Timeline
Hi, I’m

Yumi Yamakoshi

Kuala Lumpur

Summary

Service-oriented professional with 8 years in airline industry. Offering superb work ethic and motivated, service-driven personality. Passionate about sharing experienced customer service knowledge to achieve company goals.

Work History

going there Gloval Destination Service
Kuala Lumpur

Destination Consultant
05.2024 - Current

Job overview

  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and quick learning skills to impress both customer and employer.

Cathay Pacific Airways

Cabin Crew
06.2008 - 02.2014

Job overview

  • Maximized passenger comfort by attending to individual requests promptly.
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Assisted passengers with special needs, providing personalized care and support throughout flight.
  • Played key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
  • Resolved passenger conflicts and medical emergencies during flights
  • Worked well in a team setting, providing support and guidance to the teammates.

Japan Airlines

Customer Service Provider
04.2006 - 05.2008

Job overview

  • Provided excellent customer care with wide range of knowledge regarding reservation, mileage and all the service the airline provides.
  • Responded to customer requests for services and company information.
  • Assisted customers in navigating company website, guiding them toward relevant information and online resources.
  • Handled customer inquiries and any issues or problems raised by customers.
  • Achieved to be fast track employee to be assigned to frequent flyer special department
  • Assighned in the training team to enhance the service quality in the department

Education

Senshu University
Tokyo

Bachelor of English Language And Literature

Skills

  • P>
  • Discretion and Confidentiality
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  • Relationship Management
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  • Effective Communication
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  • Adaptability and Flexibility
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  • Problem-solving aptitude
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  • Effective Communication

Timeline

Destination Consultant

going there Gloval Destination Service
05.2024 - Current

Cabin Crew

Cathay Pacific Airways
06.2008 - 02.2014

Customer Service Provider

Japan Airlines
04.2006 - 05.2008

Senshu University

Bachelor of English Language And Literature

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Yumi Yamakoshi