Yuma Shimbo
Customer Service Representative
Mercu Summer Suites, Jalan Cendana, Kampung Baru, Kuala Lumpur
Summary
Customer Service Representative bringing top-notch skills in fluent in active listening and analytical problem-solving skills both in English and Japanese language. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Majorel Malaysia Sdn. Bhd.
Kuala Lumpur
03.2022 - Current
- Provided primary customer support to internal and external customers.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Japanese speaking customers.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Updated information to provide clear records for colleagues to understand the customer's situations and enquiries.
- Supported colleagues with my creative thinking with an adequate product knowledge in delivery of quality services when they faced complicated cases
- Negotiated with seniors for procedural/payout approval with clear and strategic presentation by call to provide a better and reasonable solution for customers
Japanese Administrative Assistant
Crew Lounge Malaysia
Petaling Jaya
01.2021 - 06.2021
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently and task priority in order to complete tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Business - Tourism Management
HELP University
Kuala Lumpur 01.2018 - 08.2021
Skills
Complaint resolution
undefinedTimeline
Customer Service Representative
Majorel Malaysia Sdn. Bhd.
03.2022 - Current
Japanese Administrative Assistant
Crew Lounge Malaysia
01.2021 - 06.2021
Bachelor of Business - Tourism Management
HELP University
01.2018 - 08.2021
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