Yuki Yamada
Kuala Lumpur,14
Summary
Dynamic professional with a proven track record in customer service and problem resolution, honed at Sutherland. Excelled in high-stress situations, enhancing customer loyalty and satisfaction. Demonstrated critical thinking and active listening as key strengths. Skilled in data entry and adept at fostering positive customer relations, contributing significantly to business growth and community well-being.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in HR role.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Sutherland Global Services Malaysia Sdn Bhd
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat client's business in accordance with their information security policy.
- Responded to customer requests for products, services, and company information.
- Experienced both a general point of contact, which requires a wide range of knowledge, and a specialist delivery point of contact, and have skills in both.
- Actively communicated with both of the above two teams and contributed to creating an atmosphere in which new employees felt comfortable and at ease. Also took the initiative in joining the company's volunteer organisation and helped with company events as a Japanese speaker.
Independent Business Owner
Tsuchinotoi Syoukai
02.2021 - 10.2023
- Creation of the world's only confectionery recipe.
- Managed day-to-day operations with ensuring smooth workflows and timely completion of tasks.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced customer satisfaction by delivering high-quality craftsmanship in all products.
Purchase of Land for New Supermarket Shop
OK Corporation
03.2009 - 01.2013
- Map research, site surveys, visits to landowners, negotiations on shop openings.
- Preliminary investigations of laws and regulations at administrative and police stations.
- Planning of buildings, including sales floor space, workshops and parking areas.
- Proposals to directors and the president at Development Department meetings.
- Prepare contract documents, check with lawyers, prepare internal approval documents, conclude contract.
- Started as a sales assistant while studying, took the initiative to take on existing shop projects with many restrictions and small scale that people around me did not want to take on, persisted in building a sales track record, and was evaluated and put to work as a sales representative.
I think I was able to contribute to the local community, not only by improving sales but also by easing traffic congestion.’
Education
Bachelor of Arts - English Linguistics
Dokkyo University
Saitama, Japan09-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Data entry
- Customer relations
Playing the French horn
Played in the orchestra at the University.
Languages
English
Professional Working
Japanese
Native or Bilingual
Timeline
Customer Service Representative
Sutherland Global Services Malaysia Sdn Bhd
12.2023 - Current
Independent Business Owner
Tsuchinotoi Syoukai
02.2021 - 10.2023
Purchase of Land for New Supermarket Shop
OK Corporation
03.2009 - 01.2013
Bachelor of Arts - English Linguistics
Dokkyo University
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