Yugendren Ramasamy
Kampar, Perak
Summary
Accomplished Manager with a proven track record at Rasmika Metals, enhancing team performance and customer satisfaction through strategic planning and effective leadership. Skilled in operations management and CRM, successfully mentored staff at Casino De Genting for peak efficiency, streamlining processes without compromising service quality.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Manager
Rasmika Metals
04.2018 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Slot Machine Officer
Mantap Waja Sdn.Bhd ( Kampar Club )
03.2012 - 09.2014
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
Casino Manager
Casino De Genting
02.2005 - 09.2011
- Oversaw recruitment process for staff members, ensuring selection of qualified candidates who contributed positively to company culture and performance standards.
- Improved casino operations by streamlining processes and implementing efficient systems.
- Promoted a positive work environment by encouraging teamwork, open communication, and ongoing professional development for staff members.
- Ensured compliance with gaming regulations by conducting regular audits and maintaining accurate records.
Education
High School Diploma -
Sekolah Menengah Kebangsaan Sentosa
Kampar, Perak, Malaysia 04.2001 -
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Time Management
Customer Relationship Management (CRM)
Timeline
Manager
Rasmika Metals
04.2018 - 10.2023
Slot Machine Officer
Mantap Waja Sdn.Bhd ( Kampar Club )
03.2012 - 09.2014
Casino Manager
Casino De Genting
02.2005 - 09.2011
High School Diploma -
Sekolah Menengah Kebangsaan Sentosa
04.2001 -
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