Yuganthilly Kaniapan
Salas Operation Fiber Acceleration
Bukit Mertajam,Pulau Pinang
Summary
I am a goal-oriented customer service professional with 13 years of experience. Sales professional with focus on channel partnerships and revenue growth. Proven track record in driving sales, building strong relationships, and exceeding targets through effective collaboration and strategic planning. Skilled in leveraging market insights, negotiating deals, and adapting to changing business needs. Known for reliability, teamwork, and delivering results.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Sales Operation Alternate Channel Fiber Acceleration
Celcom Digi Sdn Bhd
01.2024 - Current
- Channel Management – onboarding FP/FT, Resellers, ID creation and termination
- Support CST on Network issues
- Follow up bill rebates and reconnection
- BL application screening 24/7
- Training and hands-on to support partners across each channel
- Support Installation and RA/ DL/ TR follow up and add address
- Monitor and follow up channel MCMC and complaints
- Lead, activation and incentive reconciliation
- Adhoc management of VOIP and deck phone issues / request
- System readiness- registration platform and Pulse/ Google Form portal management
- Biz care application for customers
- Contact : Muthu - +60122249050
Retail Associate
Celcom Mobile Sdn Bhd
01.2013 - 12.2023
- Responsible in providing a highly customer service assistance and KPIs
- Assist customer on inquires related to product
- Well, entertain customer and solve the problems regarding services and network issue
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed
- Perform all tasks listed in the daily start up and end day closing checklist during the opening & closing of the outlet
- Contact : Ahmad Faisal - +60195577900
Calibration Technician
Micro Precision Calibration
01.2011 - 12.2011
- Perform calibration standards and also customer's unit under test for proper performance and correct communication
- Onto NI (National Instrument) project, where PXI/PCI Cards calibrated using chassis
- Contact : Poovithrasingam - +60189491601
Education
PROFESSIONAL MASTER IN BUSSINESS ADMINISTRATION - FACTORS AFFECTING SERVICE QUALITY AND CUSTOMER SATISFACTION IN MALAYSIA
University Teknologi Malaysia
Johor 02.2022 - 02.2023
BACHELOR - COMPUTER SCIENCE NETWORKING, E-LEAVE SYSTEM APPLICATION
University Teknologi Malaysia
Johor 09.2014 - 12.2016
Skills
- Microsoft Office
- Leadership
- Time management
- Management Skills
- CRM SOFTWARE
- Oracle
- CX INFO SYSTEDM
- DMS system
- Complex problem Solving
- Teamwork
Sales presentations
Deal closing
Training delivery
Accomplishments
- Accept the challenge to deliver the total sales the Northern region in Fibre 300 GA in month Dec -won the challenge (2025)
- Subject Matter Experts for Home & Family Starter (2022)
- Contribute overall outlet Postpaid and Home performance (2021-2023)
Personal Information
Expected Salary: RM6000
Timeline
Sales Operation Alternate Channel Fiber Acceleration
Celcom Digi Sdn Bhd
01.2024 - Current
PROFESSIONAL MASTER IN BUSSINESS ADMINISTRATION - FACTORS AFFECTING SERVICE QUALITY AND CUSTOMER SATISFACTION IN MALAYSIA
University Teknologi Malaysia
02.2022 - 02.2023
BACHELOR - COMPUTER SCIENCE NETWORKING, E-LEAVE SYSTEM APPLICATION
University Teknologi Malaysia
09.2014 - 12.2016
Retail Associate
Celcom Mobile Sdn Bhd
01.2013 - 12.2023
Calibration Technician
Micro Precision Calibration
01.2011 - 12.2011
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