Yugainthiran Maniarasu
IT Specialist
Klang,Selangor
Summary
Passionate and experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, infrastructure protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
IT Specialist
HCL
08.2023 - Current
- Act as main point of contact for 250 users for Procument hub.
- Getting quotations from vendor to analyze product & price which is best suited for Nestle Procurement Hub.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Tested new software and hardware prior to deployment.
- Installed and configured operating systems and applications.
- Trained employees on new technologies, increasing competency levels across the organization.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up workstations for employees.
- Subject matter expert for MS office tools to determine which MS license should be assigned to which user. Manage storage and data in Outlook, One drive and Sharepoints.
Tester
HCL
07.2021 - 02.2022
- Worked as Tester for Astro product and devices
- Providing testing for both hardware and software builds
- Detecting issues via testing and raising tickets with ticketing tools like JIRA
- Using online applications like Conviva and Zephyrs to conduct test cases.
- Streamlined communication between QA and development teams, implementing a standardized bug reporting process that expedited issue resolution.
- Improved software quality by meticulously executing manual test cases and identifying defects.
- Isolated issues by analyzing process steps, log files and data input for software.
IT Analyst
HCL
12.2019 - 06.2021
- Led Win10 migration project, target was to complete refresh for all users from Windows 7 to Windows 10.
- Supported company growth through strategic planning of IT infrastructure expansions aligned with organizational objectives.
- Consistently met project deadlines by utilizing resource allocation strategies that maximized team capacity.
- Streamlined software deployment by automating installation processes for various applications.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
IVP Engineer Monitoring Specialist
Synamedia
08.2019 - 12.2019
- Monitor to detect any glitches or issues on app installed on devices.
- Devices such as IOS & Android versions, WebUI and Setup box.
- Raise Incident tickets to relevant Support team after several repetitions of the issue and upon confirmation from other teams.
- Join conference calls while engaging different teams to accomplish problems and provide solutions.
Remote Support Specialist
DXC
08.2018 - 07.2019
- Provide similar support as RDM, NOKIA
- Joined as one of the pioneers to a new established team. Promoted to a shift lead.
- More exposure on Citrix and AD environments
- Reset passwords, join domains, remove machines from domain.
- Involved in more deep troubleshooting into system's Registry and software installation, both manual installation and via Software Centre application
- More usage of commands in PowerShell and Command Prompt
- Weekly meetings, to create and present new troubleshooting steps each week.
- Created own Knowledge Base articles and published to both internal and external users.
- Reset passwords for UNIX /LINUX systems.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
Remote Desktop Support
DXC
06.2017 - 07.2018
- Worked for Infrastructure Operation Department team (IOM) for first two months.
- Was handling backend process of tickets.
- Assigning tickets to correct assignment group.
- Joining & collaborating with other support teams to provide timely manner solutions on Bridge calls.
- Handling P1 & P2 tickets
- Joined RDS team, Resolver Group to handle daily tasks by remoting into user machine to solve issues.
- Tools for remoting are LogMeIn, Jabber, Webex Meeting and Bomgar
- Handle Active directory by using Nokia Citrix to check on User's information such as Pc serial number, User's details, Computer name & etc.
- Supporting globally
- Recognizing hardware and software issues
- Achieving CSAT objective
- Working on aging tickets
- Support Windows 7 and Windows 10 Operating System
- Worked on installation and troubleshooting of software and hardware
- Familiar with Operating Systems and functions
- Acknowledge, version and upgrades of both Windows 7 and 10
- Supported as Shift Lead and assistant shift lead for Remote Desktop Management team (RDM)
- Managed ticket distribution, monitor tickets
- Manage aging tickets
- Responsible for P1 & P2 tickets, engaging other teams to join bridge calls.
- Worked on conventional importance of Service Level Agreements (SLA) to achieve targeted KPI.
Education
Some College (No Degree) -
UNIVERSITY TENAGA NASIONAL
Selangor 06.2013 - 07.2017
High School Diploma -
UNIVERSITY TENAGA NASIONAL
Klang, Selangor 05.2012 - 06.2013
Some College (No Degree) - SPM
SEKOLAH MENENGAH KEBANGSAAN TRAJA MAHADI
Klang, Selangor 01.2007 - 12.2011
Skills
Basic and advance troubleshooting on Windows, Mac, networks & printersundefined
Extra Qualifications
CURRICULAR ACTIVITIES
Communication Skills
English, Tamil, Malay, English, Malay
Timeline
- DXC, 06/01/2017, 07/30/2019
- SYNAMEDIA, 08/01/2019, 12/01/2019
- HCL, 12/02/2019, 02/2022
Secondary School Level - Achievements
- Represent school for MSSD cross country during 2010 & 2011
- Represent the school football team
- Participated in many cross country running
University Level - Achievements
- Represent University for IPTA/IPTS FUTSAL TOURNAMENT
- Participated in KPMG CYBER SECURITY CHALLENGE
- Participated in many Universities football tournaments
- Participated in many cross countries running
Personal Information
- Age: 30 Years
- Ethnicity: Indian
- Date of Birth: 12/01/94
- Gender: Male
- Nationality: Malaysian
- Marital Status: Married
- Religion: Hindu
Certification
ITIL Foundation Certificate in IT Service Management
Timeline
IT Specialist
HCL
08.2023 - Current
Tester
HCL
07.2021 - 02.2022
IT Analyst
HCL
12.2019 - 06.2021
IVP Engineer Monitoring Specialist
Synamedia
08.2019 - 12.2019
Remote Support Specialist
DXC
08.2018 - 07.2019
Remote Desktop Support
DXC
06.2017 - 07.2018
Some College (No Degree) -
UNIVERSITY TENAGA NASIONAL
06.2013 - 07.2017
High School Diploma -
UNIVERSITY TENAGA NASIONAL
05.2012 - 06.2013
Some College (No Degree) - SPM
SEKOLAH MENENGAH KEBANGSAAN TRAJA MAHADI
01.2007 - 12.2011
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