Yuen Khye Gan
Pusat Bandar Puchong, Selangor
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and good interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proactive at heading off issues in operations & workflow. Over 3 years of experience in IT industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Analyst
AIA Digital+
Kuala Lumpur
08.2020 - Current
- Work closely with business and other teams to assist in the overall definition of support items and provide quick assistance to meet SLAs
- Conduct system configurations, process improvements and other technologies to automate & improve business workflow, enhancing productivity
- Manage and perform the business analysis work associated with change requests, projects and production issues. (Project Management, SDLC, Change Requests.)
- Ensure coverage and support of all critical service management processes: Incident Management, Problem Management
- Ensure incident, problem management; and BCP processes & procedures are followed and adhered to
- Pioneered & led Level 1 - 1.5 support for IBOR(Eagle Investment Book of Records) with complete SOPs & managing operations on a daily basis
- Provide front-line support for financial & investment applications (Bloomberg,IBOR,iLevel,DTCC, etc) to deliver exemplary customer service to clients
- Trained, encouraged & guided associates to handle & venture to different types of support related to the financial & investment applications
- Documented & kept support processes updated at all times
- Conducted & performed UAT testing for enhancements for ticket & investment applications(Testing new application addition for Jira.Tradeflow testing for FX, Equity, Money market in Bloomberg etc)
- Worked on evidence collection for audits on SOP
- Managed, planned & tested BCP of involved applications
- Hosted meetings between stakeholders & vendors on issues/requirement gathering/updates
- Overlooked & monitored daily operations & associates on whether the requirements are met for reporting & ticketing
Intern
APU Technology Services Department
Selangor
11.2018 - 01.2019
- Providing technical support across the APIIT Education Group(APU, APIIT, APS)
- Install and configure computer hardware operating systems and applications
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace hardware parts as required, Talking to clients and computer users to determine the nature of any problems they encounter
Education
Information Technology
Asia Pacific University
03.2020
Business & Arts
Confucian Private Secondary School
12.2014
Skills
>3 years
- Bloomberg
- IBOR
- Microsoft Office Proposal, Presentation & Report Writing
>1 years
- Java
- Microsoft Visual Studio C
- HTML
- Microsoft Sql Server
- Python
- ASPNET
- Jira
- Confluence
Certification
- Eagle IBOR
- Excel
- BTTC(Bloomberg Technical Training Certification)
Languages
Chinese (Mandarin)
First Language
English
Proficient (C2)
C2
Chinese (Cantonese)
Advanced (C1)
C1
Malay
Proficient (C2)
C2
References
References available upon request.
Timeline
Lead Analyst
AIA Digital+
08.2020 - Current
Intern
APU Technology Services Department
11.2018 - 01.2019
Information Technology
Asia Pacific University
Business & Arts
Confucian Private Secondary School
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