Yuen Han Chong
Bangna,Bangkok
Summary
Leadership oriented with knowledgeable interpersonal skills. Experienced and ability to engage concept approach for new developments of business. Opportunity driven, with strong analytical skills for evaluation on new strategies.
Overview
14
14
years of professional experience
Work History
Business Development Manager
Swift Logistics
Bangkok, Thailand
09.2017 - Current
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
- Helped incorporate product changes to drive customer engagement and firm profits.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Negotiated, prepared and signed contracts with clients.
- Developed new business by networking with prospects and valuable customers .
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Operations Manager
Swift Limousine & Cab
Kuala Lumpur, Malaysia
07.2011 - 08.2017
- Developed and submitted strategy and initiative reports to highlight current actions.
- Implemented policies and standard operating procedures for continuous improvement.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Evaluated upcoming program plans to forecast expected resource needs.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Generated comprehensive reports regarding incidents, events, and important business matters.
- Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
- Implemented ticket tracking system and worked with [Type] team to create customized system for improved tracking and logging of work issues.
Education
Bachelor of Hospitality & Tourism - Hospitality
Taylors University
Selangor, MalaysiaSkills
Relationship building and managementundefined
Timeline
Business Development Manager
Swift Logistics
09.2017 - Current
Operations Manager
Swift Limousine & Cab
07.2011 - 08.2017
Bachelor of Hospitality & Tourism - Hospitality
Taylors University
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