Yuan Heng Tan
Sales & Marketing Coordinator
Kuala Lumpur,14
Summary
As a Sales & Marketing Coordinator at The Westin Kuala Lumpur, I am responsible for various administrative tasks, such as handling vouchers, process payments, and develop expenses reports, as well as generating and executing production reports, meeting minutes, and internal events. I also handle temporary credit facilities for eligible clients and organize tender submissions from suppliers. I have developed and demonstrated strong communication, interpersonal, and organizational skills in this role, as well as the ability to work with different levels of stakeholders.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Sales & Marketing Coordinator
The Westin Kuala Lumpur
03.2023 - Current
- Developed comprehensive monthly production reports for senior management, enabling informed decision-making based on data-driven insights.
- Entered data, generated reports, and produced tracking documents.
- Applied temporary credit facilities for eligible clients
- Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
- Organized internal meetings & events, coordinated availability of meeting rooms for participants and produced Internal Event Order.
- Used job-related software to draft and finalize written correspondence and documentation.
- Coordinated with human resources department to handle payroll and personnel databases. Completed monthly payroll for 21 employees in the Sales & Marketing Department.
- Inventoried and ordered office supplies to maintain availability of products.
- Coordinated with other departments to provide smooth execution of job required activities
- Developed and submitted expenses reports for team member with accuracy.
- Developed and handled vouchers / complimentary requests for internal & externally clients, tracked voucher redemptions to ensure no discrepancies.
B&F Intern
W Kuala Lumpur
08.2022 - 02.2023
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Record down all the complimentary, discounts, void bills for end of day operations.
- Assisted managers for payroll submissions, overtime pay, transportation claims, OS&E requisition and part timer requisition.
- Accommodated special seating requests for guests to enhance satisfaction.
- Answered phone calls to take orders, give information and document reservations.
- Took Orders,Served food and beverages promptly with focused attention to customer needs.
- Resolved guest complaints to maintain complete customer satisfaction.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Online Internship
Resorts World Genting
08.2020 - 12.2020
- Developed strong communication skills by presenting findings in team meetings and collaborating on group projects.
- Bi-Weekly presentations in topics assigned by the General Manager of Crockfords Hotel - Resorts World Genting.
- Assigned as the group leader of 4 students for the online-internship.
Education
Bachelor's - International Hospitality Management (Honours)
Taylor's University
Kuala Lumpur 03.2023 -
Diploma - Hotel Management
Taylor's University
Kuala Lumpur 04.2001 -
Skills
Performance Evaluation
undefinedCertification
Certification in Hotel Industry Analytics (CHIA) - August 2022 - August 2026
Timeline
Sales & Marketing Coordinator
The Westin Kuala Lumpur
03.2023 - Current
Bachelor's - International Hospitality Management (Honours)
Taylor's University
03.2023 -
B&F Intern
W Kuala Lumpur
08.2022 - 02.2023
Certification in Hotel Industry Analytics (CHIA) - August 2022 - August 2026
08-2022
Online Internship
Resorts World Genting
08.2020 - 12.2020
Diploma - Hotel Management
Taylor's University
04.2001 -
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