Yow Sek Yan

Sales Support & Order Management:

• Assisting the sales team in preparing sales materials, processing quotes and contracts, tracking, and managing customer orders to ensure accuracy and timely delivery.

Customer Communication & After-Sales Service:

• Handling customer inquiries, order modifications, and complaints, ensuring effective communication and maintaining strong customer relationships to enhance satisfaction.

Logistics Coordination & Inventory Management:

• Collaborating closely with warehouse and transportation departments to coordinate shipments and deliveries, managing inventory levels to ensure sufficient stock and on-time delivery.

Internal Communication & Cross-Department Collaboration:

• Working with sales, finance, warehouse, and logistics departments to ensure seamless execution of sales orders and driving process efficiency.

Data Analysis & Reporting:

• Compiling sales and logistics data, generating regular reports to provide insights for sales decisions and inventory management.

Inventory Management:

• Monitoring inventory levels to ensure adequate supply for production and sales needs, while avoiding overstocking or shortages.

Procurement Coordination:

• Communicating with suppliers and following up on orders to ensure timely replenishment.

Inventory Record Keeping:

• Entering and updating inventory data in inventory management systems to maintain accurate records.

Inventory Audits:

• Organizing regular inventory audits to ensure stock matches records and minimize loss or shrinkage.

Inventory Analysis:

• Analyzing inventory data, assessing turnover rates, and providing recommendations for optimizing inventory management.

Coordination with Other Departments:

• Working closely with production, sales, and purchasing departments to meet their inventory requirements.

Inventory Optimization:

• Using data analysis to streamline inventory management processes, reducing waste and improving efficiency.

Handling Returns and Damaged Goods:

• Managing customer returns and damaged goods to minimize losses.

Inventory Management:

• Track and record the quantity, location, and status of inventory, ensuring data accuracy.
• Conduct regular stock counts, identify and report discrepancies to prevent shortages or overstocking.
• Use Excel management inventory control.

Receiving and Shipping:

• Arrange and supervise the processes of receiving and shipping materials, ensuring goods are timely and safely received or dispatched.
• Handle shipping documents, ensuring completeness and accuracy of the data.

Material Storage and Management:

• Plan and manage warehouse space, ensuring items are stored properly by category and need, maximizing space utilization.
• Implement appropriate storage measures based on product characteristics (e.g., fragile or flammable items).

Logistics Coordination:

• Communicate with suppliers, shipping companies, and customers to ensure smooth logistics processes.
• Optimize transportation and delivery procedures to reduce time and cost.

Reporting and Data Analysis:

• Regularly generate inventory reports, records of incoming and outgoing goods, and logistics data, analyzing warehouse efficiency and costs to suggest improvements.

Hairstyle Design:

• Creating hairstyles that suit the client's facial features, hair texture, personal style, and preferences. This involves cutting, coloring, perming, and straightening hair using advanced techniques.

Coloring and Perming:

• A senior stylist is typically skilled in more complex procedures like hair coloring and perming, ensuring that the client's hair remains healthy while achieving the desired results.

Client Consultation and Communication:

• Understanding the client's needs, offering suitable hairstyle recommendations, and ensuring they are satisfied with the proposed design.

Training and Mentoring:

• Senior stylists often train and mentor junior stylists or apprentices, sharing their expertise and overseeing their work.

Keeping Up with Trends:

• Continuously researching and learning about the latest hair trends, products, and techniques to maintain competitiveness and expertise in the field.

Client Relationship Management:

• Building strong relationships with clients, fostering long-term loyalty, and offering personalized services to increase satisfaction.

Sanitation and Tool Maintenance:

• Ensuring a clean work environment and maintaining hair tools to meet hygiene standards.

Product Recommendations:

• Suggesting suitable hair care products based on the client's hair type and needs, along with expert advice on how to use them.