You Chee Ng
Kuala Lumpur
Summary
Proven educator and project assistant with a track record of enhancing student understanding and coordinating successful projects at Glexis Tuition Centre. Excels in classroom management and project coordination, demonstrating strong interpersonal skills and a commitment to improving customer relations. Achieved significant improvements in learning environments and project outcomes through innovative strategies and teamwork.
Overview
2
2
years of professional experience
Work History
Educator
Glexis Tuition Centre
Kuala Lumpur
02.2024 - Current
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Maintained accurate records of student attendance, grades, test scores.
- Provided appropriate feedback on work, behavior, and attitude towards learning.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Assisted students in completing homework assignments, studying for tests, and preparing for exams.
- Collaborated with colleagues to share best practices in teaching methods.
- Worked effectively in team environments to make the workplace more productive.
Project Assistant (Part Time)
Do big big studio
Kuala Lumpur
12.2023 - 01.2024
- Participated in weekly status meetings with the Project Manager to discuss ongoing tasks and issues requiring resolution.
- Managed project calendars, adjusting timelines and ensuring adherence to deadlines.
- Acted as point of contact between the Project Manager and other departments, teams within the organization regarding assigned tasks, projects.
- Followed up on customer issues to ensure resolution was satisfactory.
- Responded to inquiries via phone, email, and live chat platforms.
Internship
SHOPLINE Sdn Bhd
Kuala Lumpur
09.2023 - 12.2023
- Maintained positive working relationship with fellow staff and management.
- Conducted research relevant to upcoming projects.
- Assisted in the preparation of presentations and other materials for meetings.
- Translated various documents from English into target language.
Customer Service (Part Time)
Jin Online Shop
Kuala Lumpur
02.2023 - 04.2023
- Developed solutions to improve customer service experience. (Eg:processing refund, resolving complaints)
- Provided friendly customer service to all shoppers.
- Provided friendly and courteous customer service.
Sales Assistant (Part Time)
JinYeYe
Kuala Lumpur
01.2023 - 01.2023
- Maintained cleanliness of the sales floor area at all times.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained records related to sales for store management.
- Recommended, selected and located merchandise based on customer desires.
Education
Bachelor of Arts - Chinese Studies
Xiamen University Malaysia
Sepang,Selangor12-2023
Skills
- Classroom management
- Student assessment
- Project coordination
- Customer relations
- Team collaboration
- Conflict resolution
- Interpersonal skills
- Academic discipline
- Behavior management
- Project management
Languages
Chinese (Mandarin)
First Language
English
Intermediate
B1
Chinese (Cantonese)
Intermediate
B1
Malay
Intermediate
B1
Timeline
Educator
Glexis Tuition Centre
02.2024 - Current
Project Assistant (Part Time)
Do big big studio
12.2023 - 01.2024
Internship
SHOPLINE Sdn Bhd
09.2023 - 12.2023
Customer Service (Part Time)
Jin Online Shop
02.2023 - 04.2023
Sales Assistant (Part Time)
JinYeYe
01.2023 - 01.2023
Bachelor of Arts - Chinese Studies
Xiamen University Malaysia