Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
Yoshentraj  Reddy

Yoshentraj Reddy

Johor

Summary

Customer Service Executive skilled in managing multi-channel customer communications. Delivers prompt, high-quality support while effectively resolving customer complaints. Committed to enhancing customer satisfaction through proactive problem-solving and efficient complaint handling.

Overview

3
3
Languages
5
5
years of professional experience

Work History

Customer Service Executive

Grab SG
Johor, Malaysia
01.2022 - 12.2022
  • Resolved complex complaints and issues, ensuring high levels of customer satisfaction.
  • Conducted manager-level callbacks to effectively resolve complex, high-priority customer complaints.
  • Addressed guest complaints with empathy, offering prompt solutions to ensure satisfaction.
  • Trained new employees on daily customer service procedures to enhance service delivery.

Customer Service Representative

Grab SG
Johor
01.2026 - Current
  • Managed multi-channel customer communications across email, phone (inbound/outbound), and live chat to deliver prompt, high-quality support.
  • Remained calm under pressure to handle customer complaints and solve problems.
  • Posted financial data in Excel spreadsheets and managed inventory.
  • Prepared monthly and year-end closing statements, financial documents and invoices.

Intern

Marketing Executive
Johor
09.2025 - 12.2025
  • Social Media: Edited video content for social media platforms to drive audience engagement.
  • Event Coordination: Planned and coordinated events and activities, including scheduling and logistics.
  • Parent Relations: Managed parent communications and resolved enquiries promptly and professionally.
  • Helped team prepare collateral for advertisements and catalogues promoting products.

Education

Diploma of Higher Education - Mass Communication

MDIS International College
Johor
01-2026

Skills

  • Customer service
  • Customer complaint handling
  • Data entry
  • Financial reporting
  • Event coordination
  • Communication skills
  • Multitasking efficiency
  • Patience under pressure
  • Decision making
  • Content creation

Languages

English
Upper Intermediate
B2
Tamil
Intermediate
B1
Malay
Elementary
A2

Accomplishments

  • Directed and edited a short action/thriller film, leading the production team from concept to final cut.
  • Planned, organized, and hosted diverse events, ensuring smooth execution and strong audience engagement.
  • Mentored new staff and managed schedules, issue resolution, and core daily operations.

Timeline

Customer Service Representative

Grab SG
01.2026 - Current

Intern

Marketing Executive
09.2025 - 12.2025

Customer Service Executive

Grab SG
01.2022 - 12.2022

Diploma of Higher Education - Mass Communication

MDIS International College
Yoshentraj Reddy