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Hi, I’m
Yoon Peng Low
E-commerce Specialist
Shah Alam
Summary
Proven E-Commerce Specialist with a track record of driving growth for Purr-Fection through strategic digital marketing and order fulfillment optimization. Excelled in brand development and client relationship management, boosting online sales and customer engagement. Skilled in budget planning and promotions, achieving notable efficiency and satisfaction levels.
Overview
20
years of professional experience
4
Languages
Work History
Purr-Fection
E-Commerce Specialist
01.2023 - Current
Job overview
- Create successful promotional campaigns, driving traffic and increasing conversions.
- Managed social media advertising campaigns to drive brand awareness, engagement, and online sales growth.
- Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
- Managed inventory levels for accurate stock-keeping, reducing backorders and maintaining customer satisfaction.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Monitored website traffic and customer reviews to evaluate responses to site updates.
- Negotiated with suppliers to secure best prices for products.
- Established and maintained e-commerce website to promote and sell products.
- Conducted regular competitor analysis to stay informed of industry trends and maintain a competitive edge in the marketplace.
- Maintained working knowledge of company products, services and promotions.
Common Ground
Community Manager
06.2022 - 12.2022
Job overview
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Managed community within established cost constraints.
- Increased membership retention rates by developing targeted campaigns aimed at re-engaging inactive users.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Evaluated property conditions and recommended improvements.
- Worked with maintenance staff to complete timely repairs and enhancements.
Common Ground
Assistant Sales Manager
07.2019 - 05.2022
Job overview
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
Philip Morris International
Iqos Coach
12.2017 - 06.2019
Job overview
- Provide guidance to new user on Iqos.
- Leverage on my own social networking for referrals
- Coaching on the new user during the 14 day consumer journey.
Celebrity Fitness Malaysia
Club Manager
05.2013 - 06.2017
Job overview
- Prepared monthly reports and budgets to track revenue and expenses.
- Developed promotional campaigns to attract new customers and increase brand awareness.
- Increased staff performance and engagement via motivational leadership.
- Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
- Identifying and acquiring new corporate accounts to expand the club's client base and drive revenue growth.
Gorgeous Fitness Sdn Bhd
Club Sales Manager
12.2012 - 04.2013
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
J.V. Fitness Concept Sdn Bhd (California Fitness)
Sales Manager
02.2006 - 11.2012
Job overview
- Handled member relations issues, enabling quick resolution, and member satisfaction.
- Resolved customer issues quickly to close deals and boost member satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with members and found new ones by identifying needs and offering appropriate services.
- Met with members, delivering presentations, and educating on product and service features and offerings.
- Built long-lasting member relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Isetan KLCC
Merchandiser
09.2004 - 02.2005
Job overview
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Education
Monash University MalaysiaPetaling Jaya, Selangor, Malaysia
Bachelor of Arts from Communication
04.2001
Sunway CollegeKuala Lumpur
GED
04.2001
Skills
Order Fulfillment
Interests
Hunting for new food and restaurants
Timeline
E-Commerce Specialist
Purr-Fection
01.2023 - Current
Community Manager
Common Ground
06.2022 - 12.2022
Assistant Sales Manager
Common Ground
07.2019 - 05.2022
Iqos Coach
Philip Morris International
12.2017 - 06.2019
Club Manager
Celebrity Fitness Malaysia
05.2013 - 06.2017
Club Sales Manager
Gorgeous Fitness Sdn Bhd
12.2012 - 04.2013
Sales Manager
J.V. Fitness Concept Sdn Bhd (California Fitness)
02.2006 - 11.2012
Merchandiser
Isetan KLCC
09.2004 - 02.2005
Monash University Malaysia
Bachelor of Arts from Communication
04.2001
Sunway College
GED
04.2001
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