Yoon Lai Yee
Doctorate In Science Education-ex-Govt Pre-university Academic Teacher
Sg. Petani,Kedah
Summary
Proven Teaching & Learning of Science as a teacher/lecturer, Train and coaches as Administrative Assistant at Mediscape Sdn. Bhd., adept in database administration and fostering professional relationships, significantly enhanced document organization and customer service efficiency. Leveraged project management skills and strategic planning to streamline office procedures, achieving a notable improvement in team productivity.
Overview
36
36
years of professional experience
3
3
Certifications
Work History
Administrative Assistant
Mediscape Sdn. Bhd.
Jelutong, Penang
07.2024 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Developed strategies to streamline and improve office procedures.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
6th Form Pre-university Academic Teacher/Lecturer
Ministry of Education-Malaysia
Penang
08.1988 - 06.2024
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Enhanced student understanding by utilizing varied teaching methods and adjusting instructional strategies to meet diverse learning needs.
- Increased parent involvement in the educational process by maintaining regular communication and providing resources for at-home support.
- Evaluated student performance regularly using formative and summative assessments, adjusting instruction as needed to promote continuous growth.
- Organized meaningful field trips that supplemented classroom instruction and enriched students'' understanding of course topics.
- Developed strong rapport with students, fostering a positive learning environment conducive to academic success.
- Utilized differentiated instruction techniques to address individual student needs while promoting overall class progress.
- Boosted classroom participation by incorporating interactive activities and encouraging students to express their thoughts and ideas openly.
- Mentored new teachers, sharing best practices and offering guidance on effective classroom management techniques.
- Provided ongoing support for struggling learners through targeted interventions, one-on-one tutoring sessions, or additional resources as needed for success in the classroom setting.
- Improved student writing skills through targeted instruction and consistent feedback on assignments, leading to higher quality work.
- Promoted a culture of inquiry within the classroom by challenging students with thought-provoking questions and encouraging independent research efforts.
- Collaborated with colleagues to plan engaging interdisciplinary units that connected subject matter across different content areas.
- Served on various school committees, contributing insights on curriculum development, technology integration, and professional development opportunities.
- Implemented project-based learning experiences that encouraged critical thinking skills and allowed students to apply knowledge in real-world situations.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Graded and evaluated student assignments, papers, and course work.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Planned and implemented integrated lessons to meet national standards.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Helped students explore concepts with engaging, learning-focused activities.
- Created and developed lesson plans to meet students' academic needs.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Developed and implemented classroom routines to address varying student needs.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Created lessons and online testing materials to facilitate remote learning.
- Fostered student curiosity and interest through creative hands-on activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Education
Doctorate In Science Education - Pedagogy And Evaluation
University Science of Malaysia
Penang, Malaysia10.2018
Masters Of Education - Education Pedagogy
Deakin University, Australia
Wollongong, Australia10.2000
Certificate Of Participation - Science Teacher Education
SEAMEO-RECSAM, Penang
Education09.1999
Bachelor Of Science (Hons) - Biology (major) And Chemistry (minor)
Universiti Sains Malaysia
Pulau Pinang, Malaysia08.1996
Diploma In Teaching (Diploma Perguruan) Primary - Teaching English Language (major), Music (Minor)
Institut Perguruan Sultan Abdul Halim
Sg. Petani, Kedah08.1987
Skills
Presentation design
Administrative support
Documentation and reporting
Project Management
Mail handling
Travel coordination
Grant report writing
Relationship building
Expense reporting
Conference planning
Internal communications
Report Development
Office management
Writing reports
Strategic planning
Invoice Processing
Workflow planning
Meeting arrangements
Performance improvement
Records destruction
Office administration
Sorting and labeling
Report analysis
Policy and procedure modification
Statistical data gathering
Scheduling
Mail distribution
Project planning
School records monitoring
Documentation and control
Document conversion
Filing and data archiving
Recordkeeping
Credit and collections
Business correspondence
Technical Support
Administrative support
Database administration
Language fluency
Meeting minutes
Team Bonding
Staff Management
Paperwork drafting
Letter preparation
Executive presentations
Attendance record management
Time management
Records management
Travel administration
Scheduling and calendar management
Customer relations and communications
Accomplishments
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Data Reporting - Compiled statistical data, such as student admissions, attendance, sick leave; leaving certificwtes, co-curricular reports, training and projects.
- Travel Planning - Booked heavy domestic and international travel for department of Science Competition and Science Project Exhibition overseas.
- Updated and maintained company database to reflect current and accurate client records for more than one accounts
- Trained and coaches students in Science projects for competitions and exhibitions at school, national, and International levels.
- Won International Science project exhibition (4th place at the Hwa Chong Institution, Singapore - International Science Youths) and Best Juror Prize (5th prize at the MEF university, Istanbul, Turkey - Science Projects competition and exhibition).
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of [Focus or report].
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Successfully resolved students’ absent school, discipline, late for school, not do assignments/coursework, sick leave issues per my working years in Government service.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for Science project presentation/exhibition/ competition and teaching in physical Classroom and remote/online teaching.
Affiliations
• Lions Club-member of Penang Light Lions Club
•. Association of Science and Mathematics Penang (ASMEP)
• Alumni member of Universiti Sains Malaysia, Penang
• Malaysian Nature Society
• Alumni of Deakin University of Australia
• Alumni of Seameo-Recsam Penang
• Alumni of Institut Perguruan Sultan Abdul Halim
- Lions Club
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)
Certification
Certificate of attendance SQL (ERP & Payroll)
Interests
Swimming, hiking, cycling, reading, scuba diving, snorkelling, travelling
Outdoors activities
Gardening, hiking, cycling, joging
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit Sharing4-day work weekAdditional Information
- Reemployement for ex-government teachers WHO have just retired at age 60, still energetic and in good health
Timeline
Administrative Assistant
Mediscape Sdn. Bhd.
07.2024 - 08.2024
Certificate of attendance SQL (ERP & Payroll)
07-2024
Doctorste in Science Education
10-2018
Sijil Penilaian Science Sekolah Menengah
09-1999
6th Form Pre-university Academic Teacher/Lecturer
Ministry of Education-Malaysia
08.1988 - 06.2024
Doctorate In Science Education - Pedagogy And Evaluation
University Science of Malaysia
Masters Of Education - Education Pedagogy
Deakin University, Australia
Certificate Of Participation - Science Teacher Education
SEAMEO-RECSAM, Penang
Bachelor Of Science (Hons) - Biology (major) And Chemistry (minor)
Universiti Sains Malaysia
Diploma In Teaching (Diploma Perguruan) Primary - Teaching English Language (major), Music (Minor)
Institut Perguruan Sultan Abdul Halim