Hi, I’m
YONG SOFIA BINTI ISMA KAMAL
PART TIME STUDENT
TELUK INTAN,PERAK
Summary
A passionate part-time college student working toward a Bachelor's Degree in Psychology at Open University Malaysia. Aim to use the knowledge of psychology with the hope to bring more positive reviews to the company I work for.
Overview
5
years of professional experience
6
years of post-secondary education
3
Certifications
3
Languages
Work History
TIRAM TRAVEL SDN BHDTELUK INTAN
Internship Student
05.2022 - 08.2022
Job overview
- Promoting international travel packages to walk-in and online customers mainly for pilgrimage to Mecca and Madinah.
- Dealing with customers queries and complaints.
- Provide a detailed explanation about customers' trips including pre and post-departure procedures.
- Handling payments between customers and travel agency.
- Handling pre-departure documents such as passports, visa and digital vaccination certificate to enter Mecca and Madinah.
- Handling monthly pilgrimage course for the pilgrims before departure.
- Sorted, organized and maintained files.
- Interacted with customers by phone, email or in-person to provide information.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Collaborated with team to optimize workflow and achieve objectives.
TELUK INTAN HEALTH CLINICTELUK INTAN
COVID-19 Screener
04.2022 - 05.2022
Job overview
- Handle registration for both asymptomatic and symptomatic patients.
- Handle enquiries on various tests and appointments.
- Making lists of symptoms felt by patients according to COVID-19 guidelines.
- Assist patients for doctor's appointment after registration.
- Ensuring patients to receive correct medicines from pharmacists.
HILIR PERAK DISTRICT HEALTH OFFICETELUK INTAN
COVID-19 Contact Tracer
04.2022 - 05.2022
Job overview
- Data Entry on E-Covid patients
- Actively making follow up calls for COVID-19 patients and close contacts.
- Ensuring patients in a stable condition throughout the quarantine period.
- Advising patients to immediately go to nearby healthcare facilities if the symptoms become more severe.
90s BEAUTYTELUK INTAN
E-commerce Seller
06.2021 - 04.2022
Job overview
- Handle packaging of home and living stuffs.
- Ensure smooth shipping from seller to buyers.
- Increased customer satisfaction by resolving issues.
- Involved in e-commerce course to increase sales.
- Handle shop marketing especially during peak period such as Shopee 9.9 sale, Shopee 11.11 Sale, Shopee Payday Sale and so on.
TAN&YONG ENTERPRISE
PERSONAL SHOPPER
08.2019 - 05.2021
Job overview
- Handle packaging of home and living stuffs
- Ensure smooth shipping from seller to buyers
- Handle logistic department and ensure shipping and import process run smoothly
- Handle customers' purchases including packaging and domestic shipping
- Attend to customer enquiries and orders
- Create business platform via Telegram Channel and plan business trip
- Meetings with business partners from Vietnam, South Korea and Malaysia
- E-COMMERCE HOME PACKER
SOLEHAH TRAVEL
Travel Agent
01.2019 - 03.2020
Job overview
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
ABANG TRAVEL
Travel Agent
12.2018 - 12.2019
Job overview
- Promoting domestic and international travel packages
- Dealing with customers queries and complaints
- Provide a detailed explanation about customers' trips
- Handling payments between customers and travel agency
Education
OPEN UNIVERSITY MALAYSIAMANJUNG, PERAK, MALAYSIA
Bachelor of Science from PSYCHOLOGY
05.2019 - Current
SURYA COLLEGEBUTTERWORTH, PENANG, MALAYSIA
FOUNDATION from SCIENCE
07.2013 - 07.2014
MARA JUNIOR SCIENCE COLLEGE TAIPINGTAIPING, PERAK, MALAYSIA
MALAYSIAN CERTIFICATE OF EDUCATION from SCIENCE
01.2011 - 12.2012
Skills
PPE Compliance
undefinedCertification
FIRST AID AND BASIC LIFE SUPPORT [VINAYAKA MISSION HOSPITAL SALEM, TAMIL NADU, INDIA
PROJECT EXPERIENCES
- PILGRIMAGE COURSE - AUGUST 2022
- MUTAWWIFAH WORKSHOP - MAY 2022
- COMMUNITY DENTAL HEALTH SCREENING CAMPS- MARCH 2018
- FIRST AID AND BASIC LIFE SUPPORT COURSE- JULY 2016
Timeline
ESSENTIAL BASIC KOREAN LEVEL 2 [TALK TO ME IN KOREAN]
07-2022
Internship Student
TIRAM TRAVEL SDN BHD
05.2022 - 08.2022
COVID-19 Screener
TELUK INTAN HEALTH CLINIC
04.2022 - 05.2022
COVID-19 Contact Tracer
HILIR PERAK DISTRICT HEALTH OFFICE
04.2022 - 05.2022
ESSENTIAL BASIC KOREAN LEVEL 1 [TALK TO ME IN KOREAN]
01-2022
E-commerce Seller
90s BEAUTY
06.2021 - 04.2022
PERSONAL SHOPPER
TAN&YONG ENTERPRISE
08.2019 - 05.2021
OPEN UNIVERSITY MALAYSIA
Bachelor of Science from PSYCHOLOGY
05.2019 - Current
Travel Agent
SOLEHAH TRAVEL
01.2019 - 03.2020
Travel Agent
ABANG TRAVEL
12.2018 - 12.2019
FIRST AID AND BASIC LIFE SUPPORT [VINAYAKA MISSION HOSPITAL SALEM, TAMIL NADU, INDIA
07-2016
SURYA COLLEGE
FOUNDATION from SCIENCE
07.2013 - 07.2014
MARA JUNIOR SCIENCE COLLEGE TAIPING
MALAYSIAN CERTIFICATE OF EDUCATION from SCIENCE
01.2011 - 12.2012
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