Summary
Work History
Education
Skills
Accomplishments
Timeline
Activities
Hobbies and Interests
Availability
References
Personal Information
Activities
Hobbies and Interests
Availability
References
Overview
Generic
Yong Fu Chen

Yong Fu Chen

Seremban

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Work History

Application Support Analyst

Glocomp Systems
05.2024 - Current
  • 24x7 on-site and always reachable
  • Assign dedicated support engineers with experience in cloud technologies and applications.
  • Be the Point of Escalation for L1 Support
  • Perform In Depth Analysis. Prepare a report on what has been analyzed before escalating further to L2-2
  • Perform Resolution. If Incident can be resolved as there is a KB for it, resolve the issue and prepare report
  • Escalation to L2-2. If incident cannot be resolved, escalate to L2-2 with the relevant data and reports


Infrastructure Intern

Sonepar
01.2024 - 04.2024
  • Provide monitoring and response on customer support tickets via ServiceNow
  • Exposed to the usage of Active Directory in controlling user's account access privilege, password reset and etc.
  • Monitor company’s server resources and status via PRTG network monitoring
  • Have experience of using FortiClient VPN as a cybersecurity practice to secure company.
  • Extract information and conduct review on company’s cloud resources via Microsoft Azure
  • Conduct research and help company opt for new software to satisfy new business requirements

Promoter

Boost Malaysia
02.2020 - 03.2020
  • Explain to customers about how the Boost application works and what is Boost’s mission
  • Promote benefits of Boost e-wallet application for customers and help them get onto the platform
  • Help customers to register for government e-Belia RM150 during 2020

Education

Bachelor of Computer Science with Cloud Computing -

INTI International University
Nilai, Negeri Sembilan
06.2024

Secondary Education -

SMK CHAN WA SEREMBAN
Seremban, Negeri Sembilan, Malaysia
2019

Primary Education -

SJKC KUO MIN SEREMBAN
Seremban, Negeri Sembilan, Malaysia
2014

Skills

  • Microsoft Office 365
  • Adobe Premiere
  • Uizard
  • GanttProject
  • Salesforce
  • AWS
  • Alibaba Cloud
  • Azure fundamentals
  • HTML
  • CSS
  • C
  • English
  • Mandarin
  • Malay
  • Hakka
  • Teamwork and Collaboration
  • Team Collaboration
  • Interpersonal and Social Skills
  • Goal-oriented mindset
  • Project Management
  • Computer Skills
  • Tech-Savvy

Accomplishments

  • Cloud technology management system for Audio Gadgets
  • Computer Science student
  • Designed a brand new solution in the aspect of generating recommendations in e-commerce as a final year project

Timeline

Application Support Analyst

Glocomp Systems
05.2024 - Current

Infrastructure Intern

Sonepar
01.2024 - 04.2024

Promoter

Boost Malaysia
02.2020 - 03.2020

Bachelor of Computer Science with Cloud Computing -

INTI International University

Secondary Education -

SMK CHAN WA SEREMBAN

Primary Education -

SJKC KUO MIN SEREMBAN

Activities

  • Inti 24 Festive Drums Club, Vice-chairperson, Active from 12/2022 to 08/2023, assists club chairperson in managing the club members and activities, teaches club members about festive drumming skills and knowledge, conduct weekly club practice sessions, performs in on-campus events and off-campus events.
  • Inti IU Music Club, Chairperson, Active from 01/2023 to 08/2023, Founder of the music club, runs the music club and manages all club committees, practices playing band music together with club members, conduct weekly club practice sessions, provides music performances for on-campus events, organize event on-campus in collaboration with music club from other universities

Hobbies and Interests

  • Socializing
  • Playing music
  • Joining social events
  • Watching movies
  • Playing video games

Availability

May 2024

References

Mr. Brian Liew, +6 016-621 1690

Personal Information

Gender: Male

Age:  23

Nationality: Malaysian

Ethnicity: Chinese

Activities

  • Inti 24 Festive Drums Club, Vice-chairperson, Active from 12/2022 to 08/2023, assists club chairperson in managing the club members and activities, teaches club members about festive drumming skills and knowledge, conduct weekly club practice sessions, performs in on-campus events and off-campus events.
  • Inti IU Music Club, Chairperson, Active from 01/2023 to 08/2023, Founder of the music club, runs the music club and manages all club committees, practices playing band music together with club members, conduct weekly club practice sessions, provides music performances for on-campus events, organize event on-campus in collaboration with music club from other universities

Hobbies and Interests

  • Socializing
  • Playing music
  • Joining social events
  • Watching movies
  • Playing video games

Availability

May 2025

References

Mr. Brian Liew, +6 016-621 1690

Overview

5
5
years of professional experience

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Yong Fu Chen