YONG XUE YU
Masai,01
Overview
7
7
years of professional experience
Work History
Customer Service
Yunda Express
02.2023 - Current
- Managed branch sales, customer service, finances and recordkeeping.
- Developed a deep understanding of customer service principles and customer service best practices.
- Analyzed customer feedback and provided solutions to improve customer service.
Admin Assistant
MaxHome
04.2022 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in managing office administrative tasks such as scheduling and coordinating meetings.
- Maintained and organized office filing systems for improved efficiency.
Milk Tea Barista
CHUNYANG TEA
08.2020 - 02.2022
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Keep the milk tea workstation clean and orderly, ensuring a professional environment
Bakery Production Worker
SUNFLOWER
12.2019 - 02.2020
- Maximized freshness of baked goods by closely monitoring oven temperatures and adjusting as needed for optimal results.
- Assisted in the development of new bakery products by participating in recipe testing and providing feedback on taste and presentation.
- Cleared product from machines at end of run and shift.
- Demonstrated adaptability by quickly learning and fulfilling various roles within the bakery operation as needed, including mixing doughs, shaping pastries, and operating ovens.
Milk Tea Barista
The Black Whale
07.2019 - 09.2019
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Keep the milk tea workstation clean and orderly, ensuring a professional environment
Restaurant Waiter
SUNFLOWER
08.2018 - 02.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Education
GED -
S.J.K. (CINA) MASAI
04.2001 -
GED -
SMK KOTA MASAI 2
04.2001 -
Skills
willing to learn
Good adaptability
Punctuality
Easy to get along with
Friendly, positive attitude
Timeline
Customer Service
Yunda Express
02.2023 - Current
Admin Assistant
MaxHome
04.2022 - 12.2022
Milk Tea Barista
CHUNYANG TEA
08.2020 - 02.2022
Bakery Production Worker
SUNFLOWER
12.2019 - 02.2020
Milk Tea Barista
The Black Whale
07.2019 - 09.2019
Restaurant Waiter
SUNFLOWER
08.2018 - 02.2019
GED -
S.J.K. (CINA) MASAI
04.2001 -
GED -
SMK KOTA MASAI 2
04.2001 -
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