SQL Accounting Software
Yong Mun Chin
Accounts Officer
Bayan Lepas
Summary
Dedicated Accounts Officer with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organizational skills.
Overview
10
10
years of professional experience
Work History
Accounts Officer
Clarion (Malaysia) Sendirian Berhad
12.2023 - Current
- Processed utility bill, supplier, and recurring payments to maintain timely cash flow.
- Record and verify raw materials and logistics supplier invoices using SQL Accounting software.
- Maintain accurate accounting records for daily bank transactions.
- Performed bank reconciliations and investigated discrepancies to ensure accurate financial records.
- Prepare monthly depreciation journal entries.
- Assist in trade finance transactions and documentation.
- Maintain interbank transfer records and banking-related transactions.
- Supported month-end closing activities to facilitate on-time financial reporting.
Junior Auditor 2
Total Asia Associates PLT | Peter Ng & Co.
12.2022 - 09.2023
- Financial Statement Audit:
- Examine financial statements, including the balance sheet, income statement, and cash flow statement, to ensure they accurately represent the company's financial position and performance.
- Verified completeness and accuracy of financial data and transactions, ensuring proper revenue recognition, expense allocation, and asset valuation.
- Conduct risk assessments to identify financial and operational risks affecting financial reporting.
- Identify and assess financial and operational risks that may impact the company's financial reporting.
- Determine the materiality of financial statement items and the potential impact of misstatements.
- Testing and Verification:
- Conduct substantive tests, such as sample testing of transactions and account balances, to validate the accuracy and existence of recorded financial data.
- Test internal controls to evaluate their effectiveness in preventing and detecting financial errors or fraud.
- Compliance with Accounting Standards and Regulations:
- Verify compliance with relevant laws, regulations, and industry-specific standards.
- Compile audit documentation to support findings and conclusions.
- Maintained comprehensive audit documentation, including workpapers, to substantiate audit findings and conclusions.
- Document audit procedures, findings, and recommendations for client review and regulatory compliance.
- Communication and Reporting:
- Communicate with the client's management and personnel to gather information, resolve discrepancies, and address concerns.
- Prepared audit reports summarizing findings, highlighting material misstatements or weaknesses in internal controls, and providing actionable recommendations for improvement.
- Client Relationships:
- Build and maintain positive relationships with clients, demonstrating professionalism and transparency.
- Address client questions, concerns, and requests for clarification throughout the audit engagement.
- Follow audit firm's quality control policies to maintain high audit standards.
- Adhere to the audit firm's quality control policies and procedures to ensure the highest standards of audit quality.
Customer Service Representative
Toll Global Forwarding (M) Sdn. Bhd.
09.2021 - 12.2022
- Engaged with customers through various communication channels to address their inquiries.
- Interact with customers via phone, email, chat, or in person to address inquiries, resolve issues, and provide information about products or services.
- Resolved customer complaints by identifying issues and implementing effective solutions.
- Listen actively to customer concerns and complaints, identify issues, and work towards prompt and satisfactory solutions.
- Escalated complex issues to higher-level support or management.
- Acquired thorough knowledge of products to assist customers effectively.
- Strive to provide excellent customer service by being courteous, empathetic, and patient.
- Managed order placements and tracked shipments for customer satisfaction.
- Communicate clearly and effectively, both verbally and in writing, to ensure customers understand the information and solutions provided.
- Product Knowledge:
- Communicated vital updates and promotions to enhance customer awareness.
- Order Processing:
- Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
- Recorded customer interactions meticulously to ensure accurate follow-up actions.
- Maintained detailed records of customer interactions to track issues, resolutions, and required follow-up actions.
- Communicate important company updates, promotions, and policies to customers.
- Delivered exceptional customer service by maintaining a respectful and patient demeanor.
- Documentation:
- Maintain detailed records of customer interactions, including issues raised, resolutions provided, and follow-up actions required.
- Use customer relationship management (CRM) systems to track customer interactions and data.
- Team Collaboration:
- Worked closely with team members to address customer needs effectively.
- Share feedback and insights from customers to improve products and services.
- Continuous Improvement:
- Engaged in ongoing training to enhance knowledge of products and services.
- Identify opportunities for process improvement and provide feedback to enhance the customer experience.
- Compliance and Security:
- Followed data privacy guidelines while managing customer information responsibly.
- Ensure compliance with company and industry regulations.
- Time Management:
- Prioritized tasks efficiently to meet service level agreements consistently.
- Empathy and Patience:
- Display empathy and patience when dealing with frustrated or upset customers, maintaining a calm and professional demeanor.
- Cross-Selling and Upselling:
- Feedback Collection:
- Gathered customer feedback to assess satisfaction and identify improvement areas.
- Collected customer feedback to assess satisfaction levels and identify areas for service improvement.
- Educate customers on self-service options, online resources, and frequently asked questions to empower them to find solutions independently.
- Educate customers on self-service options, online resources, and frequently asked questions to empower them to find solutions independently.
Personal Assistant Hair Treatment Specialist
Citrine Hair Care
05.2018 - 12.2019
- Strategically designed, planned, and executed product promotions through various social media platforms to enhance brand visibility and attract a wider customer base.
- Managed full-scale accounting activities, including data entry, filing, preparation of income statements and balance sheets, and tax planning to ensure financial accuracy.
- Completed income tax submissions through online platforms, ensuring compliance with regulatory requirements and deadlines.
- Led financial planning initiatives to maintain cash flow, overseeing timely payments from debtors and optimizing discounts on accounts payable.
Administration Executive
ST Tyres-RIMS & Auto Services Sdn. Bhd.
12.2016 - 12.2018
- Managed accounting functions, including data entry, filing systems, and collaboration with auditors on income tax matters.
- Developed and executed strategic tax planning strategies, optimizing the company's financial performance.
- Prepared detailed income statements and balance sheets that provided critical financial insights for decision-makers.
- Orchestrated financial planning and cash flow management, ensuring timely payments to debtors and creditors.
- Generated and presented Key Performance Indicators (KPIs) for management review to support strategic planning.
- Leveraged social media platforms to implement dynamic marketing and advertisement campaigns, effectively promoting the company's products and services to a broader audience.
Education
Bachelor of Commerce - Accounting Major
INTI International College Penang University of Wollongong
Bayan Lepas, Penang, Malaysia07-2021
TAFE Advanced Diploma - Accounting
INTI International College Penang
06-2019
SPM -
SMJK(C) Phor Tay
Bayan Lepas, Penang, Malaysia12-2017
Skills
Financial reporting
Financial analysis
Budget management
IT software proficiency
Microsoft Office expertise
Filing and data archiving
Time management
Customer service
Dedicated team player
Multilingual proficiency
CO-CURRICULAR ACTIVITIES
Centre for Australian Degree Programme (CADP) Club, INTI Penang, Member (Aug 2020 – July 2021) University of Wollongong (UOW) Club, INTI Penang, Member (Aug 2019 – July 2021): Attended Social Media Content Marketing Strategy talk TAFE Club, INTI Penang, Member (April 2017 –June 2019) Environmental Club, SMJK Phor Tay, President (Jan 2015 – Dec 2016) Penang Symphony Society Junior Orchestra, Dewan Sri Pinang, Member (Jan 2013 – Dec 2019) Centre for Australian Degree Programme (CADP) Club, INTI Penang, Member (Aug 2020 – July 2021) University of Wollongong (UOW) Club, INTI Penang, Member (Aug 2019 – July 2021): Attended Social Media Content Marketing Strategy talk TAFE Club, INTI Penang, Member (April 2017 –June 2019) Environmental Club, SMJK Phor Tay, President (Jan 2015 – Dec 2016) Penang Symphony Society Junior Orchestra, Dewan Sri Pinang, Member (Jan 2013 – Dec 2019)
Software
Delmiaworks ERP system
Interests
Dance workouts
Singing
Listening to music
Reading
Handcrafts
AWARDS AND ACHIEVEMENT
Total Group International (20.02.2023): Excel Function Core 1.0, Certificate of Participation, Y.K.Tong Violin Academy Chinese & West Recital (15.09.2019): Solo violin performance, Certificate of Participation, Penang Symphony Society Youth Strings’ Extravaganza (28.07.2019): Junior orchestra performance, Certificate of Participation, INTI International College Penang DOKA Competition (03.04.2019): International Mathematical Problem-Solving Competition, Certificate of participation, EUROASIA Strings Competition (24.06.2018): Competed in violin competition, Certificate of participation, SMJK Phor Tay English Elocution Competition (03.05.2016): 2nd place, SMJK Phor Tay Chinese Calligraphy Competition (18.02.2014): 2nd place in Chinese lowercase calligraphy, SMK Hamid Khan Chinese Calligraphy Competition (03.03.2012): Consolation prize
Reading, listening to music and podcast, dance workouts, singing
- Fluent in English, Bahasa Malaysia, Mandarin and Cantonese.
- Proficient in Microsoft Excel, Microsoft Word and SQL Accounting Software.
- Enjoy continuous learning through professional reading and self-development.
- Actively participate in fitness activities such as Zumba, reflecting my commitment to maintaining a healthy work-life balance.
- Volunteer experience in children's education and event support.
Timeline
Accounts Officer
Clarion (Malaysia) Sendirian Berhad
12.2023 - Current
Junior Auditor 2
Total Asia Associates PLT | Peter Ng & Co.
12.2022 - 09.2023
Customer Service Representative
Toll Global Forwarding (M) Sdn. Bhd.
09.2021 - 12.2022
Personal Assistant Hair Treatment Specialist
Citrine Hair Care
05.2018 - 12.2019
Administration Executive
ST Tyres-RIMS & Auto Services Sdn. Bhd.
12.2016 - 12.2018
TAFE Advanced Diploma - Accounting
INTI International College Penang
Bachelor of Commerce - Accounting Major
INTI International College Penang University of Wollongong
SPM -
SMJK(C) Phor Tay