Yong Jia Yen
Kluang, Johor
Summary
Results-driven Biotechnologist possessing in-depth knowledge of biology, biochemistry and molecular biology. Intelligent and articulate professional offering 3.5-year background studying genetic and physical characteristics of cells and organisms. Expertise in analytical chemistry and bioassays. Proficient in highly-specialized laboratory equipment operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Shop Assistant
The Butcher's Cut
08.2022 - 11.2022
- Assisted customers with prompt and polite support in-person and via telephone.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Completed daily tasks accurately and on-time to support shop needs.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
E-Commerce Assistant
The One Pharmacy
08.2021 - 10.2021
- Integrated photographs of merchandise into corporate e-commerce software.
- Displayed and organized product on inventory shelves in e-commerce storeroom.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Photographed merchandise and prepared written descriptions of items for auction on company website.
Shop Assistant
The One Pharmacy
02.2020 - 10.2020
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Greeted customers entering store and offered assistance with requirements.
Service Crew Member
Inside Scoop, Publika
12.2017 - 02.2018
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Talked with customers about project specifications, budgets and timelines for top-notch customer service.
Education
Bachelor of Applied Science - Industrial Biotechnology
Universiti Malaysia Pahang Al-Sultan Abdullah
Pahang, Malaysia09.2024
Sijil Tinggi Pelajaran Malaysia (STPM) -
Sekolah Tinggi Kluang
Kluang, Johor12.2019
Skills
- Problem-solving
- Reliability
- Active listening
- Bioinformatics Analysis
- Scientific Writing
- Aseptic Technique
Certification
- Certificate of Achievement, MAKING SENSE OF GENOMIC DATA: COVID-19 WEB-BASED BIOINFORMATICS
WELLCOME CONNECTING - 3 weeks, 5 hours per week - Certificate of Achievement, A PRACTICAL GUIDE FOR SARS-COV-2 WHOLE GENOME SEQUENCING - 3 weeks, 5 hours per week
Languages
Chinese (Mandarin)
Native language
English
Intermediate
B1
Malay
Upper intermediate
B2
Timeline
Retail Shop Assistant
The Butcher's Cut
08.2022 - 11.2022
E-Commerce Assistant
The One Pharmacy
08.2021 - 10.2021
Shop Assistant
The One Pharmacy
02.2020 - 10.2020
Service Crew Member
Inside Scoop, Publika
12.2017 - 02.2018
Bachelor of Applied Science - Industrial Biotechnology
Universiti Malaysia Pahang Al-Sultan Abdullah
Sijil Tinggi Pelajaran Malaysia (STPM) -
Sekolah Tinggi Kluang
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