Summary
Overview
Work History
Education
Skills
Certification
Additional Info
About Me
Interests
Timeline
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Yohan Fidzri Abdul Ghaffar

Yohan Fidzri Abdul Ghaffar

Senior IT
Kuala Lumpur

Summary

Experienced with maintaining and improving system reliability through automation and proactive monitoring. Utilizes problem-solving skills to troubleshoot and resolve complex issues efficiently. Knowledge of infrastructure optimization and collaborative teamwork to enhance system performance and reliability.

Overview

28
28
years of professional experience
13
13
Certifications
3
3
Languages

Work History

Systems Integrator - Deployment

ZTech Solutions
Bangi, Selangor
04.2023 - Current
  • Infrastructure Deployment (UPM)
  • - Deploy Virtualization Infrastructure
  • - Configuration of switches to match VM Infrastructure requirements
  • - Re-configure old ZFS storage for VM storage and high-availability
  • - ZFS Pool sizing for VM
  • - ZFS Pool sizing for Hot Data Backup
  • - 6 monthly maintenance schedule
  • - automation script for fault checking (bash shell)
  • Industry: Entertainment / Media
  • Specialization: IT/Computer - Network/System/Database Admin
  • Role: System Administrator
  • Position Level: Senior

Senior Systems Administrator

BASE DIGITAL PRODUCTIONS SDN BHD
04.2019 - 02.2023
  • Tech Lead for KL Infrastructure (2 personnel)
  • Manage Network Infrastructure
  • - Fortinet Firewall
  • - Fortinet FAP-221E
  • - Dell S6010-ON (L3 Switch)
  • - Dell S4048-ON (L3 Switch)
  • - Dell N2048 (L2 Switch)
  • - Dell N2048p L2 POE Switch
  • Storage Infrastructure
  • - DELL EMC Isilon
  • - TrueNAS ZFS
  • Server Infrastructure
  • - CentOS Linux
  • - Windows Active Directory
  • - BIND DNS
  • - ISC DHCP
  • - TFTP Server (Pxe boot)
  • - Squid Proxy
  • - MySQL DB
  • - Qube Render Farm
  • - Citrix XEN Cluster
  • - VMware ESXi Server
  • - Proxmox PVE Server
  • - Puppet (for deployment and managing software updates)
  • - Kubernetes and Docker for PipeLine projects
  • - Communicate and coordinate with other facility on current and future project
  • Virtual Servers
  • - Backup Critical Physical servers to virtual environment weekly
  • - migrate vm from proxmox to vmware
  • New Hardware Software
  • - Hardware BOM for Senior Artists requirement and future proofing
  • - Hardware BOM for new virtual server cluster with shared storage
  • - New softwares as per requirements from Senior Artists
  • Industry: Entertainment / Media
  • Specialization: IT/Computer - Network/System/Database Admin
  • Role: System Administrator
  • Position Level: Senior

Systems Administrator

ServerFreak Sdn Bhd
Klang, Selangor
12.2018 - 03.2019
  • Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
  • Improved security measures by conducting vulnerability assessments and applying necessary patches.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Completed reports detailing network and systems performance and downtime issues.
  • Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.

System Administrator

Emerge Systems (M) Sdn Bhd
Petaling Jaya, Selangor
10.2009 - 11.2017
  • Tech Lead for Technical Support Department (16 personnel)
  • Manage
  • - Junior Administrators
  • - Technical Support Officers
  • - Network Operation Center
  • - Datacenter Networks (L3 and L2 switches - 3Com, Cisco, Alcatel)
  • - Windows Servers (Windows 2008, Windows 2012)
  • - Linux Servers (CentOS, Debian, Gent00)
  • - VMWare Hosts / Clusters
  • - Database Servers (MySQL, MS SQL)
  • - Web Servers (Apache HTTP, nGiNX)
  • - Mail Servers (Axigen Mail, Mail Enable, Postfix)
  • - DNS Servers (PowerDNS, ISC Bind)
  • - Firewall (Juniper, BSD Packet Filter)
  • - Storage Server (FreeBSD ZFS)
  • - Dell Equalogic Storage
  • Planning / Improvements
  • - Infrastructure (network connectivity / rack space)
  • - Hardware upgrades
  • - Operating System upgrades
  • - Software upgrades
  • - Support structure flow
  • - Support system flow
  • - Standard operating procedure
  • Trial Implementation
  • - Amazon AWS Cloud Service - proposed implementation for customer as Disaster Recovery site with 3 months on cloud trial
  • - AliCloud Service - proposed implementation for customer as Disaster Recovery site with 3 months on cloud trial
  • - Microsoft Azure - proposed implementation for customer as Disaster Recovery site with 3 months on cloud trial
  • Pre-Sales
  • - Recommendation to customers
  • - BOM created based on recommendations for customer usage
  • - Request quotes from multiple vendors based on BOM
  • Scripting
  • - Bash Shell
  • - Python
  • - Powershell
  • Industry: Computer / Information Technology (Hardware)
  • Specialization: IT/Computer - Network/System/Database Admin
  • Role: System Administrator
  • Position Level: Senior

Technical Support for Ericsson R&D

Hewlett-Packard (M) Sdn Bhd
05.2009 - 09.2009
  • Support Ericsson Research and Development Users
  • User verification
  • Account password reset on Active Directory
  • Check user account permission for assigned project on IBM Clearcase
  • Troubleshoot user permission or connection issue to IBM Clearcase system
  • Linux SuSe and RedHat
  • Windows Server 2003
  • Created shell script to check user login status on various stages
  • Industry: Computer / Information Technology (Hardware)
  • Specialization: Customer Service
  • Role: Call Centre Executive
  • Position Level: Junior Executive

Project Coordinator

Mesiniaga Berhad
11.2007 - 04.2008
  • Coordinating project between Managers, Customer and Engineers.
  • Project deployment planning.
  • Project roll-out coordination and status update.
  • Industry: Computer / Information Technology (Hardware)
  • Specialization: IT/Computer - Hardware
  • Role: Project Management
  • Position Level: Junior Executive

Operations Manager

CAE Technology Resources Sdn Bhd
Petaling Jaya, Selangor
11.2004 - 03.2005
  • Managing resources for project roll-out.
  • Project deployment planning.
  • Status update on project roll-out.
  • Technical manual preparation for project roll-out.
  • Industry: Computer / Information Technology (Hardware)
  • Specialization: IT/Computer - Hardware
  • Role: Supervisor/Team Lead
  • Position Level: Manager

Air Asia Representative

Air Asia
01.2004 - 03.2004
  • Handling of all incoming and outgoing flights for Air Asia.
  • Handling of passengers check-in.
  • Handling of passengers luggage.
  • Handling of cargo arrangements for flight departure.
  • Informing of all outgoing flights manifests.
  • Informing of all outgoing delayed flights to Flight Manager.
  • Informing Crew In Charge of any special handling passengers.
  • Ensuring all food and beverages are well catered for outgoing flights.
  • Verify safety checks with cabin crew before passenger board the aircraft.
  • Industry: Aerospace / Aviation / Airline
  • Specialization: Customer Service
  • Role: Customer Service - General
  • Position Level: Senior Executive

Customer Service Executive

Mesiniaga Berhad
09.2001 - 10.2003
  • Logging of customer reports.
  • Handling of engineer assignments for Klang Valley.
  • Status updates for customer logged calls.
  • Daily and monthly status updates on outstanding cases to Customer Service Manager, Parts Manager and Service Managers.
  • Assessment of outstanding cases with parts outstanding.
  • Phone support for customers and engineers on minor problems.
  • Industry: Call Center / IT-Enabled Services / BPO
  • Specialization: IT/Computer - Hardware
  • Role: Technical Support
  • Position Level: Junior Executive

Flight Steward

Malaysia Airlines Berhad
Subang Jaya, Selangor
09.1997 - 08.2001
  • Check on aircraft safety equipment is available and valid for usage.
  • Check on cabin area for any hazardous or explosive item.
  • Check on food and beverage catered.
  • Ensure cabin area safety for passengers.
  • Ensure passengers comfort and well being.
  • Industry: Aerospace / Aviation / Airline
  • Specialization: Customer Service
  • Role: Others
  • Position Level: Junior Executive

Education

High School Diploma -

St John's Institution
Kuala Lumpur, 14
01.1989

Skills

IT systems management

Incident response coordination

System performance monitoring

Operational capacity management

Cybersecurity measures

Hardware configuration

Hardware troubleshooting

Server maintenance

Project management

Scripting languages

Disaster recovery

Team collaboration

Business process analysis

Security best practices

Certification

cPanel & WHM System Administrator

Additional Info

  • Expected Salary
  • Preferred Work Location: Anywhere in Malaysia, Anywhere in Singapore, Asia - Others

About Me

  • Gender: Male
  • Address: Kuala Lumpur, Malaysia
  • Nationality: Malaysian

Interests

Reading, Movies, Cycling, Touring, Travelling

Timeline

Systems Integrator - Deployment

ZTech Solutions
04.2023 - Current

Senior Systems Administrator

BASE DIGITAL PRODUCTIONS SDN BHD
04.2019 - 02.2023

Systems Administrator

ServerFreak Sdn Bhd
12.2018 - 03.2019

System Administrator

Emerge Systems (M) Sdn Bhd
10.2009 - 11.2017

Technical Support for Ericsson R&D

Hewlett-Packard (M) Sdn Bhd
05.2009 - 09.2009

Project Coordinator

Mesiniaga Berhad
11.2007 - 04.2008

Operations Manager

CAE Technology Resources Sdn Bhd
11.2004 - 03.2005

Air Asia Representative

Air Asia
01.2004 - 03.2004

Customer Service Executive

Mesiniaga Berhad
09.2001 - 10.2003

Flight Steward

Malaysia Airlines Berhad
09.1997 - 08.2001

High School Diploma -

St John's Institution

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Yohan Fidzri Abdul GhaffarSenior IT