Yogi Ponraj
Selangor
Overview
2016
2016
years of professional experience
Work History
Coach
Scope International (M) Sdn Bhd
Petaling Jaya
10.2013 - 04.2015
- Facilitated team training sessions to strengthen coaching strategies and enhance performance skills.
- Conducted performance evaluations to pinpoint development needs for individual team members.
- Mentored new agents to ensure effective onboarding and seamless integration into the team.
- Guided youth in cultivating a strong work ethic through positive role modeling and skill practice.
- Supported staff in overcoming challenges with targeted one-on-one mentoring sessions.
- Analyzed performance data to identify improvement opportunities for individuals or teams.
Senior Customer Care Associate
Standard Chartered Scope International Malaysia
Petaling Jaya
01.2013 - 10.2013
- Resolved customer issues efficiently by demonstrating strong problem-solving skills.
- Managed customer inquiries across multiple communication channels to enhance service delivery.
- Facilitated effective communication between customers and relevant departments for timely resolutions.
- Maintained up-to-date knowledge of financial products to address diverse customer needs.
- Assisted with customer requests and answered questions to ensure satisfaction.
- Delivered exceptional customer service, resolving complaints quickly and effectively.
Service Banker
Scope International
Selangor
01.2012 - 01.2013
- Processed customer transactions accurately and efficiently.
- Resolved account inquiries and service requests, ensuring customer satisfaction.
- Educated customers on banking products and services available.
- Resolved customer complaints professionally and promptly.
- Handled incoming calls from customers regarding account questions or issues.
- Guided customers in using mobile applications and online banking for enhanced access.
- Assisted customers by answering banking questions and recommending solutions.
- Provided tailored advice on bank products, services, and financial planning options.
Executive Technical Support
Scicom
Kuala Lumpur
01.2011 - 12.2011
- Provided expert technical assistance and problem-solving guidance for customers with difficulties related to installed products.
- Managed daily operations to ensure smooth workflow and client satisfaction.
- Collaborated with team members to develop effective communication strategies.
- Executed project plans by coordinating resources and timelines effectively.
Administrative Assistant
IFPA Institute for Financial Professional
Subang Jaya
03.2009 - 06.2009
- Provided administrative support to enhance daily operations at the institute.
- Assisted in preparing materials for workshops and training sessions for staff.
- Communicated with clients to address inquiries and provide information promptly.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Team Leader
Standard Chartered Global Business Services
Pe
Timeline
Coach
Scope International (M) Sdn Bhd
10.2013 - 04.2015
Senior Customer Care Associate
Standard Chartered Scope International Malaysia
01.2013 - 10.2013
Service Banker
Scope International
01.2012 - 01.2013
Executive Technical Support
Scicom
01.2011 - 12.2011
Administrative Assistant
IFPA Institute for Financial Professional
03.2009 - 06.2009
Team Leader
Standard Chartered Global Business Services