Reading books
YOGESWARI MUHUNTHAN
HR ADMINISTRATIVE
SERI KEMBANGAN
Summary
Accomplished Human Resources Administrator with experience in benefits administration, employee relations and corporate policy development. Well-versed in creating reports, managing talent and driving recruitment of top-notch employees. In customer service have extensive experience in customer service, including handling inquiries, resolving issues, and delivering exceptional support.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Human Resource Administrative Executive
KINDERLABZ SERI KEMBANGAN
SERI KEMBANGAN
01.2023 - Current
- To maintain proper filling system
- Handle ad-hoc duties assigned by management
- Attend phone calls and walk-in preschool enquiries
- Maintain inventory of books and uniforms of preschool
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Pre-screened resumes prior to sending to management and background screening for newly hired employee
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings
Technical Support Advisor
CONCENTRIX
KUALA LUMPUR
11.2022 - 12.2023
- Explain needs of customer investigate for understanding, and utilize judgment resources and tools to effectively deliver resolution to customer
- Listen closely to customer requirements and concerns and display empathy while utilizing chance to establish feedback with customer
- Maintain fundamental understanding of client products and services.
- Served as primary point of contact for triaging technical issues.
Seller Operation Support
SHOPEE
KUALA LUMPUR
08.2021 - 09.2022
- Pursued in planning, execute, and track campaigns performance of seller as well as offer resources necessary to accomplish good market outcome
- Prepared and submitted reports to keep management informed on sales activities and progress.
- Engage with Customer Service Department to provide solution for bug issue raised by seller via Customer
- Service Portal
- Works on improvement initiative or projects for sellers betterment in single- & double-digit campaigns
- Visit sellers with high order turnover warehouse and inspect on their Operation Process Flow and worked extensively with other departments, utilizing resources to provide seller support during seller visit
- Supported product feature release across different stages (Pre, Release, and Post)
- Create educational decks for features and projects process flow
- Drive initiatives in operation metrics on communicate to seller regarding seller tips for campaign
- Advocated for sellers and provided feedback to enhance selling process for overall improvements
Business Advisor, Merchandiser
Concentrix
KUALA LUMPUR
10.2017 - 03.2018
- Engage with New Seller in Marketplace and Lazmall segment, ranging from all categories
- Mainly targeting Flash and Campaign participation
- Analyze current trends and identify appropriate SKUs for Daily Flash
- Identify appropriate supplier to source for identified SKUs
- Establish good relations with new sellers in negotiating stock units and discounts
- Foresee potential flash SKUs by analyzing past sales data and sell through rates
- Recommend mark-up or down rates and merchandise selling prices to ensure optimal sell through rates
- Lazmall Vendor Incubation - Engage with Lazmall sellers for all-day promotion through Brand Mega Offer campaigns, Response to client enquiries from Facebook page and pass it down to assign tour executive
- Monitored inventory levels and kept adequate stock in product during flash sales
Education Counselor
KOLEJ PERDANA
PETALING JAYA
11.2019 - 02.2020
- Met with students in-person and spoke over telephone to help students construct class schedules.
- Collaborated with finance counselors to coordinate student financial and academic progress.
- Assisted students in selecting courses to align with interests and abilities.
- Investigated complaints and worked with students, parents and teachers on finding positive resolutions.
Education Counselor
UNIVERSAL COLLEGE
SERI KEMBANGAN
07.2018 - 07.2019
- Prepare the offer letter for student and update the monthly and daily report to data base
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Participated in school talks and special courses for school promotional activities to build reputation within community.
- Collaborated with finance counselors to coordinate student financial and academic progress.
- Liaised with finance, registrars and academic affairs departments to strategically inform students of updates.
- Assisted students in selecting courses to align with interests and abilities.
Tour Executive, Internship
GMC Travel
DESA PETALING
06.2020 - 08.2021
- Prepare Visa admission for clients
- Assist Senior Tour Executive on Itinerary and costing preparation
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Supported with creating project marketing materials to promote services.
- Researched information on destination to provide accurate, detailed tours.
Education
Bachelor of Human Capital Management - Human Resources Management
02.2020 - 01.2023
- Dean's List [Semester 1 and year 2020]
- Dean's List [Semester 2 and year 2020]
Diploma, Diploma - Tourism Management
05.2015 - 03.2018
- Dean's List [Semester 1 and year 2015]
- Dean's List [Semester 3 and year 2016]
- Dean's List [Semester 5 and year 2017]
Skills
Personnel file management
Skilled in [Microsoft Office, Outlook]
Background Checks
File and records management
Organizational Development
Pre-Employment Screening
Interests
Timeline
Human Resource Administrative Executive - KINDERLABZ SERI KEMBANGAN
01.2023 - Current
Technical Support Advisor - CONCENTRIX
11.2022 - 12.2023
Seller Operation Support - SHOPEE
08.2021 - 09.2022
Tour Executive, Internship - GMC Travel
06.2020 - 08.2021
Management Science University (MSU) - Bachelor of Human Capital Management, Human Resources Management
02.2020 - 01.2023
Education Counselor - KOLEJ PERDANA
11.2019 - 02.2020
Education Counselor - UNIVERSAL COLLEGE
07.2018 - 07.2019
Business Advisor, Merchandiser - Concentrix
10.2017 - 03.2018
Cybernetics International College of Technology - Diploma, Diploma, Tourism Management
05.2015 - 03.2018