YOGAVASANTH MANI
IT EXECUTIVE
Shah alam
Summary
IT professional with strong foundation in technology leadership and strategic implementation. Recognized for delivering impactful IT solutions and driving successful project outcomes. Known for fostering teamwork, adapting to evolving business needs, and ensuring reliable and secure IT operations. Expertise in systems integration and cybersecurity.
Overview
3
3
Languages
8
8
years of professional experience
Work History
IT EXECUTIVE
BERAPIT MOBLITY
07.2025 - Current
- Led IT strategy development, aligning technology initiatives with business goals.
- Mentored IT staff, enhancing skills in project management and emerging technologies.
- Managed vendor relationships, negotiating contracts for optimal pricing and service levels.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Oversaw implementation of cloud-based solutions enhancing operational efficiency and scalability.
Service desk analyst (Mentor)
Tech Mahindra ( Baker Hughes)
07.2024 - 05.2025
- Provided technical support to end-users via phone, chat, and email.
- Remotely troubleshoot technical issues using LogMeIn.
- Logged and managed incidents and service requests using ServiceNow.
- Followed ITIL best practices for incident handling and request fulfillment.
- Resolved hardware and software issues on desktops, laptops, and mobile devices.
- Supported Office 365, Windows OS, GlobalProtect VPN, Admin Rights, Password Resets, OKTA MFA, Active Directory, and BitLocker.
- Managed BitLocker recovery keys and mobile devices via Microsoft Intune.
- Worked with Microsoft Exchange Admin Center for mailbox management and email troubleshooting.
- Monitored and mentored junior analysts, enhancing ticket triage efficiency and knowledge sharing.
- Troubleshot network, printer, and peripheral connectivity issues.
- Escalated complex issues to Tier 2/3 support.
- Installed and maintained software applications and OS patches.
- Promoted cybersecurity awareness among users, reinforcing best practices to safeguard sensitive information.
- Acquired experience working with endpoint management tools for device monitoring and policy enforcement. working with endpoint management tools for device monitoring and policy enforcement.
IT Executive
SMH RAIL SDN BHD
05.2023 - 07.2024
- Managed daily IT operations to enhance system integration and team collaboration.
- Managed all aspects of networking infrastructure, including configuration, maintenance, and upgrades.
- Maintained servers and ensured optimal uptime, performance, and regular updates.
- Maintained servers to achieve high availability and consistent performance through regular updates.
- Coordinated team activities to align project execution with strategic objectives.
- Developed and maintained Standard Operating Procedures (SOPs) for IT operations.
- Managed daily IT operations to ensure smooth functioning across systems and teams.
- Supervised and coordinated team activities, ensuring alignment with project goals and timelines.
- Built and managed dashboards using Looker Studio to visualize key IT metrics and support business insights.
IT Support
Waxton Engineering
04.2020 - 05.2023
- Monitored and maintained network infrastructure, proactively identifying and addressing potential issues to ensure stable connectivity and performance across systems.
- Delivered comprehensive technical support for CCTV surveillance systems, including troubleshooting
- Coordinated installation and maintenance of security and network equipment, ensuring compliance with safety standards and meeting customer requirements.
- Assisted in the installation and ongoing maintenance of security and network equipment, ensuring compliance with safety standards and customer requirements.
- Installed, tested, and configured Fiber Optic, Coaxial, and UTP cabling for surveillance and network systems, ensuring high-quality signal transmission and adherence to technical specifications.
- Documented customer interactions, service procedures, and technical solutions to facilitate future troubleshooting and enhance knowledge sharing.
- Monitored and maintained network infrastructure, identifying and addressing potential issues to ensure stable connectivity and optimal system performance.
IT Support
Giat Solution
03.2019 - 04.2020
- Repaired desktop computers, laptops, and printers, performing hardware diagnostics and component replacements to restore functionality.
- Installed and configured new printers (print and scan drivers) at client offices and on-site locations.
- Provided on-site technical support and setup for printers and systems at client locations.
- Ensured proper driver installations and user configuration for seamless printer and scanner functionality.
- Performed PC formatting, OS installation, and software setup to restore and optimize system performance.
- Provided on-site technical support and setup for printers and systems, enhancing operational readiness at client locations.
- Ensured proper driver installations and user configuration, facilitating seamless printer and scanner functionality for users.
Education
Bachelor of science - information technology
Lim Kok Wing University
SMK USJ 1309-2023
Skills
IT governance
Compliance management
IT infrastructure management
Budget management
IT service management
Cybersecurity management
Technical leadership
Technical troubleshooting
Cloud computing
Team collaboration
Teamwork
Timeline
IT EXECUTIVE
BERAPIT MOBLITY
07.2025 - Current
Service desk analyst (Mentor)
Tech Mahindra ( Baker Hughes)
07.2024 - 05.2025
IT Executive
SMH RAIL SDN BHD
05.2023 - 07.2024
IT Support
Waxton Engineering
04.2020 - 05.2023
IT Support
Giat Solution
03.2019 - 04.2020
Bachelor of science - information technology
Lim Kok Wing University