Yogamalani Vijayasingam

• Collaborated with the Parent-Teacher Association to address parent concerns and foster a supportive community for student success.
• Implemented innovative approaches to teaching and learning that improved student engagement and achievement levels.
• Performed classroom evaluations to assess teacher strategies and effectiveness.
• Led school improvement efforts by setting clear expectations for staff performance and providing regular feedback on progress towards goals.
• Mentored newly hired educators and provided encouragement and feedback.
• Streamlined school operations by evaluating processes and procedures, identifying inefficiencies, and recommending improvements.
• Defined and enforced student academic achievement standards in line with district goals and objectives.
• Supervised afterschool program to promote student growth and maintain safety for all attendees.
• Managed budgets and resources efficiently to ensure optimal allocation of funds for school programs and initiatives.
• Evaluated curriculum materials for alignment with state standards, ensuring consistency across grade levels and subject areas.

Teach lower secondary students (form 1-2).

* Preparing and delivering lessons to a range of classes including putting up displays in the classroom.

* Marking work, giving appropriate feedback and maintaining records of student’s progress and development.

* Preparing students for qualifications and external examinations.

* Participating in and organising extracurricular activities, such as outings, social activities and sporting events.

* Participating in departmental meetings, parents' evenings and whole school training events.

• Teach lower and upper primary students.
• Preparing and delivering lessons to a range of classes including putting up displays in the classroom.
• Marking work, giving appropriate feedback and maintaining records of student’s progress and development.
• Preparing students for qualifications and external examinations.
• Participating in and organizing extracurricular activities, such as outings, social activities and sporting events.
• * Participating in departmental meetings, parents' evenings and whole school training events.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

• Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
• Analyzed feedback from customers to identify trends and make necessary improvements within the department.
• Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
• Provided first-contact resolution whenever possible by utilizing extensive product knowledge and problem-solving skills.
• Participated in regular training sessions to enhance understanding of new products or services offered by the company.
• Exceeded performance targets consistently while maintaining exceptional levels of customer service quality.
• Demonstrated empathy towards customers'' needs while simultaneously adhering to company policies and guidelines.
• Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
• Proactively identified potential problems for clients, offering tailored solutions before issues could escalate.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained detailed records of client interactions, ensuring seamless continuity across subsequent communications.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Educated customers about billing, payment processing and support policies and procedures.