Yogaletchumy Nagarajan
Inside Sales Representative
Kuala Lumpur,Jinjang
Summary
Strategic Inside Sales Account Manager reputable for ranking among top performers, growing account bases and market share. Surpasses sales quotas, effectively pursuing leads and servicing key accounts. Secures new contracts with major businesses and private clients via quality representation.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Inside Sales Account Manager
Local Service Centre (MYS) Sdn Bhd - (Regus)
03.2024 - Current
- Handle inbound and outbound calls and other methods of communication (e.g
- Email) with new prospects and existing customers to educate, and inform customers about our products and help them select and sign up for the one that is right for them
- Work efficiently and effectively in line with company procedures and guidelines, delivering good results against our key performance indicators (customer satisfaction, productivity and deal volume)
- Accurately record notes clearly in all relevant systems
- Recommend improvements that will positively impact sales and efficiency
- Perform other duties as assigned
- Track record of selling products or service solutions over the phone within a business-to-business sales environment
- Rounded sales and service skills (Not a pure “cold caller”).
Senior Account Manager
Seekasia -JobStreet.com
04.2021 - 03.2023
- Be a brand ambassador and actively promote Jobstreet.com as the Ideal Talent Partner to customers both existing and new
- Responsible for managing customer account effectively, providing great experience to customers and delighting customers while building rapport and loyalty by keeping close contact
- Understand the recruitment process as a human resource professional and continuously promote the right combination of JobStreet.com solutions
- Maintain accurate record of client engagement
- Maintain professionalism in all conversations with customers across all channels through phones, chat, email & video calls (if any)
- Provide great customer experience through consultative approach
- Be a strong team player and support company directions & goals
- Take ownership of your own performance by evaluating key metrics
- Be agile to changes and continue to develop deeper knowledge and skills workshops, team huddle & coaching sessions.
Telesales Consultant
Telecontinent Sdn Bhd (Singtel)
01.2020 - 03.2021
- Performing outbound calls with salutation to the selected customer and provide accurate information about the product and current campaigns
- Analyzing and providing the best solution to customers to maintain their services
- Processing customer participation and updating their information in computer database system
- Tracking daily, weekly and monthly personal sales
- State a note into the system as a prompt if customers call again for any related inquiries
- Communicating and cooperating with internal department, follow-up on customer interactions
- Describing product and services to customers with high accuracy
- Communicating with vendors regarding back order availability, future inventory and special orders
- Working and supporting effectively the sales, marketing and administrative teams on a daily basis
- Help to drive sales goals within the team monthly.
Telesales Executive
Intelligent Money Sdn Bhd | iMoney.my
05.2019 - 08.2019
- Call the customer regards the broadband application from the freshleads that system create
- Apply prefer provider for the customer according to the customer location
- Cross other product such ask credit card, personal loans and insurance
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database.
Telesales Executive
Jirnexu Sdn Bhd
12.2018 - 04.2019
- Contact potential or existing customers to promote the credit card promotion, personal loan, motor insurance and enroll them
- Answer questions about credit card, personal loan and motor insurance products
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database.
Telesales Executive
Singapore Telecommunications
10.2017 - 09.2018
Tele Sales Representative
Daythree Business Services Sdn. Bhd.
09.2017 - 09.2018
- Performing outbound calls with salutation to the selected customer and provide accurate information about the product and current campaigns
- Analyzing and providing the best solution to customers to maintain their services
- Processing customer participation and updating their information in computer database system
- Tracking daily, weekly and monthly personal sales
- State a note into the system as a prompt if customers call again for any related inquiries
- Communicating and cooperating with internal department, follow-up on customer interactions
- Describing product and services to customers with high accuracy
- Communicating with vendors regarding back order availability, future inventory and special orders
- Working and supporting effectively the sales, marketing and administrative teams on a daily basis
- Help to drive sales goals within the team monthly
- Providing briefings and coaching’s to the new joiners on the products, services and systems.
Executive Customer Service
Scicom (MSC) Berhad (SINGTEL)
04.2014 - 08.2017
- My job with Scicom was great journey non of the work place can provide me such good learning process
- I learned a lot my my company the reason i leave the job is project closed
Physiotherapist
INBOUND CUSTOMER SERVICES
04.2014 - 10.2014
- Manage large amounts of inbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Help patients with physical difficulties resulting from illness, injury, disability or ageing to improve their movement
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- As well as treating patients, you'll also promote their health and well being and provide advice on how to avoid injury and manage long-term conditions
- Patients can include children, the elderly, stroke patients and people with sports injuries.
Education
Diploma of Physical Therapy/Physiotherapy -
ICAN COLLEGE
Skills
Excel
Multitasking
CRM Support
Communication Skills
Proactive Attitude
Pipeline Management
Objection handling
Cold calling expertise
Sales process understanding
Timeline
Inside Sales Account Manager
Local Service Centre (MYS) Sdn Bhd - (Regus)
03.2024 - Current
Senior Account Manager
Seekasia -JobStreet.com
04.2021 - 03.2023
Telesales Consultant
Telecontinent Sdn Bhd (Singtel)
01.2020 - 03.2021
Telesales Executive
Intelligent Money Sdn Bhd | iMoney.my
05.2019 - 08.2019
Telesales Executive
Jirnexu Sdn Bhd
12.2018 - 04.2019
Telesales Executive
Singapore Telecommunications
10.2017 - 09.2018
Tele Sales Representative
Daythree Business Services Sdn. Bhd.
09.2017 - 09.2018
Executive Customer Service
Scicom (MSC) Berhad (SINGTEL)
04.2014 - 08.2017
Physiotherapist
INBOUND CUSTOMER SERVICES
04.2014 - 10.2014
Diploma of Physical Therapy/Physiotherapy -
ICAN COLLEGE