Yi Yin Hoh
Technical Support And Customer Service Representative
Seremban
Summary
Enthusiastic Technical Support Representative specializing in delivering outstanding customer service. Background in helping businesses promote products and services to drive sales. Analytical and thorough in tackling customer issues. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Technical Support Representative
LIOSHUTAN Digital Learning Inc.
Taichung
01.2022 - 07.2022
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Customer Service Representative
LIOSHUTAN Digital Learning Inc.
Taichung
09.2019 - 12.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
BBA - Business Administration
National Taichung University of Science And Techno
Taichung, Taiwan 09.2016 - 07.2019
Skills
Mac systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support Representative
LIOSHUTAN Digital Learning Inc.
01.2022 - 07.2022
Customer Service Representative
LIOSHUTAN Digital Learning Inc.
09.2019 - 12.2021
BBA - Business Administration
National Taichung University of Science And Techno
09.2016 - 07.2019
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