Yit Yu Teh

Customer Engineer

Konica Minolta Business Solutions

07.2012 - Current

Contributed to the company''s growth by identifying opportunities for upselling additional products and services that met customers'' needs.
Enhanced team collaboration by sharing best practices during weekly meetings, promoting a culture of continuous improvement within the department.
Improved customer satisfaction by providing timely and efficient technical support for hardware and software issues.
Provided ongoing training for end-users, enhancing their knowledge of systems and increasing productivity.
Reduced equipment downtime by conducting proactive diagnostics tests that helped identify potential problems before they became critical issues.
Boosted company reputation by presenting professional, knowledgeable, and courteous service to clients during on-site visits.
Resolved system malfunctions with thorough troubleshooting, ensuring optimal system performance.
Conducted regular preventive maintenance checks on equipment, reducing unexpected downtime and repair costs.

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