Yip Yu Quan WAYNE
Singapore,Singapore
Summary
Proactive, determined, and consumer-oriented individual with over 5 years of hospitality experience. Dedicated to providing exceptional hospitality experiences and cultivating positive connections within local communities. Skilled in maintaining high service and product quality, training and supervising staff, and managing profitable and reputable outlets. Committed to exceeding customer expectations and driving business success through a strong focus on customer satisfaction and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Outlet Manager
Buddy Hoagies Café & Grill
2022.10 - Current
- Responsible for outlet operations, upkeeping service, and product qualities
- Trained and supervised staff, solved problems, and implemented effective plans
- Managed reservations, and customer turnover, and maintained outlet profitability
- Conducted daily stock checks, ordering, and opening/closing duties.
- Answered questions about store policies and addressed customer concerns.
- Supervised and effectively trained employees to decrease process lags and boost productivity.
Customer Retention Manager
Pinot Ventures Pte Ltd
2024.05 - 2024.09
- Analyzed customer data to identify trends and develop targeted retention campaigns.
- Established strong relationships with key accounts, ensuring long-term client retention and ongoing revenue growth.
- Enhanced team performance with regular training sessions focused on communication skills and product knowledge.
- Evaluated and optimized workflows to ensure efficiency facilitating faster response times for customer inquiries.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Outlet Manager
The Coffee Bean And Tea Leaf Pte Ltd
2018.07 - 2022.10
- Supervised baristas, and maintained the profitability and reputation of the outlet
- Managed daily stock checks, ordering, opening/closing duties, and reports
- Oversaw all outlet operations, assisting in managing an outlet with annual sales of 1.4+ million.
Waiter
Warakuya Japanese Restaurant
2018.03 - 2018.05
- Provided excellent wait service, and took orders accurately
- Made menu recommendations, and served food and beverages
- Delivered checks, and collected bill payments.
Retail Clerk
Yong Ming Oriental Optometry KSL City Mall
2015.12 - 2016.01
- Provided tailored recommendations and excellent customer service
- Demonstrated product usage, and ensured well-stocked merchandise.
Waiter and Bartender
El Migos Mexican/Western Restaurant
2014.10 - 2014.12
- Greeted guests, took orders, and delivered food
- Performed daily operational duties, and prepared drink orders at the bar.
Education
Bachelor of Arts - Hospitality and Tourism
Edinburgh Napier University (PSB Academy)
Singapore 11.2019
Diploma - Hospitality and Tourism Management
PSB Academy
Singapore 05.2017
Skills
- Flexibility
- Problem-solving
- Customer Service
- Active Listening
- Time Management
- Adaptability
- Leadership
- Scheduling and Planning
- Health and safety compliance
- Operational Efficiency
- Teamwork and Collaboration
- Problem-Solving
- Reliability
Certification
- TH-SM-101C-0 INTERACT WITH GUESTS, 08/31/18
- FB- FBS-102C-1 MAINTAIN FOOD AND BEVERAGE SERVICE ENVIRONMENT, 09/17/18
- FB-RM-102C-1 FOLLOW FOOD AND BEVERAGE SAFETY AND HYGIENE POLICIES AND PROCEDURES, 07/27/18
Languages
English
Chinese
Malay
Personal Information
- Place of Birth: Johor, Malaysia
- Date of Birth: 05/15/96
- Gender: Male
- Nationality: Malaysian
Workforceskillcertification
True
Hobbies and Interests
- Singing
- Travelling
- Cooking
- Bowling
Hobbies
-Bowling
-Singing
-Travelling
-Eating
Timeline
Customer Retention Manager
Pinot Ventures Pte Ltd
2024.05 - 2024.09
Assistant Outlet Manager
Buddy Hoagies Café & Grill
2022.10 - Current
Assistant Outlet Manager
The Coffee Bean And Tea Leaf Pte Ltd
2018.07 - 2022.10
Waiter
Warakuya Japanese Restaurant
2018.03 - 2018.05
Retail Clerk
Yong Ming Oriental Optometry KSL City Mall
2015.12 - 2016.01
Waiter and Bartender
El Migos Mexican/Western Restaurant
2014.10 - 2014.12
Bachelor of Arts - Hospitality and Tourism
Edinburgh Napier University (PSB Academy)
Diploma - Hospitality and Tourism Management
PSB Academy
- TH-SM-101C-0 INTERACT WITH GUESTS, 08/31/18
- FB- FBS-102C-1 MAINTAIN FOOD AND BEVERAGE SERVICE ENVIRONMENT, 09/17/18
- FB-RM-102C-1 FOLLOW FOOD AND BEVERAGE SAFETY AND HYGIENE POLICIES AND PROCEDURES, 07/27/18
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