Yin San Foong

Handling inbound call center, WhatsApp message and walk-in customers.

Responding or making follow-up to customers to learn about and address their needs, complaints, or other issues with products or business.

Process orders, refunds, exchanges, forms, application and filing

Responding promptly and efficiently to distributors or customers inquiries, explaining company’s policies and procedures together with possible solutions, to help the customers feel supported and valued.

Building relationship with distributors or customers and listening to their feedbacks or concerns to improve distributors and customer retention.

Providing recommendations or upselling products or business solutions that may better suit distributors’ or customers’ needs.

Identify and escalate issues to department manager

Perform other duties pertaining to the job requirements.

Assist warehouse department handle problematic delivery parcel, contact customer for verification

Supporting in Sales and Marketing events or activities when needed

• Answered and managed incoming and outgoing calls
• Entered data into system and updated The United Chinese School Committees Association of Selangor and Wilayah Persekutuan Kuala Lumpur information to keep records current.
• Filing documents, cutting and filing news that related The United Chinese School Committees Association of Selangor and Wilayah Persekutuan Kuala Lumpur
• Edited documents to keep organisation notice and report free of grammar errors

• Cutting and filing newspaper
• Edit photo caption and key in news data into system
• Answer inbound calls
• Assist reporter find back the old news records/files