Ying Fang Ch'ng (Alice)
Bachelor Of Science (Hons) Psychology
Subang Jaya
Summary
26 years old. Enthusiastic and result-oriented payroll analyst. I believe that effective communication and being organized are important to ensure tasks are delegated and completed in a time-efficient manner and to achieve desired outcome
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Payroll Analyst
Ausenco
9 2022 - Current
- Familiar with Australia based end to end payroll process, regulation, statutory requirements and processes
- Process monthly payroll, which include salary, overtime, bonuses, allowances, taxes and various payroll deductions as well as maintain payroll records
- Process weekly pay cycle- such as employee separation, advance payment and bonus payment
- Maintain data entry for employee wage components- such as allowance, bonus, Novated Lease Deduction in Oracle system
- Maintain proper documentation and filing of all relevant payroll documents
- Process Monthly and Quarterly Statutory Submission- PAYG Income Tax, Superannuation and Australia State Tax
- Answer employees' queries through email
- Ensure accurate and timely payroll delivery by monitoring payroll calendar schedule and activities
- Maintaining high degree of integrity and confidentiality
- Effective communication within cross functional team to ensure tasks are executed and achieved in expected outcome
Call Center Agent
TransCosmos
11.2021 - 09.2022
- Worked for streaming project- Disney+
- Assisted viewers with questions and concerns via live chat, social media, and outbound calls with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to viewers by providing latest, accurate information, and creating welcoming, positive experiences
- Entering and updating customer details and managing escalated issues
- Adhered to company policies and scripts to consistently achieve quality standards
- Consistently meeting individual and team KPI's and goals
- Maintaining high degree of integrity and confidentiality
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Admin Assistant Intern
The St. Regis Langkawi
04.2021 - 06.2021
- Documentation. Assisted admin to maintain appropriate filing system and proofread documents
- Assisted admin in preparing travel and meeting arrangements, reports and presentation
- Reported to and followed up with admin for task progress
- Assisting in various administrative operations, such as ordering stationaries, answer incoming calls, greeting guests and visitors
- Carried out day-to-day duties accurately and efficiently
Education
Bachelor of Science (Hons) Psychology -
International Medical University
Kuala Lumpur 09.2017 - 12.2020
A Level - Science Stream
INTI International College Penang
Penang 03.2016 - 06.2017
SPM - Science Stream
SMK Mahsuri
Langkawi 12.2015 - 12.2015
Skills
Payroll Administration
Payroll Processing
Microsoft Excel
Mandarin Writing and Speaking Skills
English Writing and Speaking Skills
Malay Writing and Speaking Skills
Customer Service Skills
Listening Skills, Empathy, Problem Solving Skills
Timeline
Call Center Agent
TransCosmos
11.2021 - 09.2022
Admin Assistant Intern
The St. Regis Langkawi
04.2021 - 06.2021
Bachelor of Science (Hons) Psychology -
International Medical University
09.2017 - 12.2020
A Level - Science Stream
INTI International College Penang
03.2016 - 06.2017
SPM - Science Stream
SMK Mahsuri
12.2015 - 12.2015
Payroll Analyst
Ausenco
9 2022 - Current