Ying Fang Ch'ng (Alice)
Bachelor Of Science (Hons) Psychology
Subang Jaya
Summary
26 years old. Enthusiastic and result-oriented payroll analyst. I believe that effective communication and being organized are important to ensure tasks are delegated and completed in a time-efficient manner and to achieve desired outcome
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Payroll Analyst
Ausenco
9 2022 - Current
- Familiar with Australia based end to end payroll process, regulation, statutory requirements and processes
- Process monthly payroll, which include salary, overtime, bonuses, allowances, taxes and various payroll deductions as well as maintain payroll records
- Process weekly pay cycle- such as employee separation, advance payment and bonus payment
- Maintain data entry for employee wage components- such as allowance, bonus, Novated Lease Deduction in Oracle system
- Maintain proper documentation and filing of all relevant payroll documents
- Process Monthly and Quarterly Statutory Submission- PAYG Income Tax, Superannuation and Australia State Tax
- Answer employees' queries through email
- Ensure accurate and timely payroll delivery by monitoring payroll calendar schedule and activities
- Maintaining high degree of integrity and confidentiality
- Effective communication within cross functional team to ensure tasks are executed and achieved in expected outcome
Call Center Agent
TransCosmos
11.2021 - 09.2022
- Worked for streaming project- Disney+
- Assisted viewers with questions and concerns via live chat, social media, and outbound calls with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to viewers by providing latest, accurate information, and creating welcoming, positive experiences
- Entering and updating customer details and managing escalated issues
- Adhered to company policies and scripts to consistently achieve quality standards
- Consistently meeting individual and team KPI's and goals
- Maintaining high degree of integrity and confidentiality
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Admin Assistant Intern
The St. Regis Langkawi
04.2021 - 06.2021
- Documentation. Assisted admin to maintain appropriate filing system and proofread documents
- Assisted admin in preparing travel and meeting arrangements, reports and presentation
- Reported to and followed up with admin for task progress
- Assisting in various administrative operations, such as ordering stationaries, answer incoming calls, greeting guests and visitors
- Carried out day-to-day duties accurately and efficiently
Education
Bachelor of Science (Hons) Psychology -
International Medical University
Kuala Lumpur 09.2017 - 12.2020
A Level - Science Stream
INTI International College Penang
Penang 03.2016 - 06.2017
SPM - Science Stream
SMK Mahsuri
Langkawi 12.2015 - 12.2015
Skills
Payroll Administration
undefinedTimeline
Call Center Agent
TransCosmos
11.2021 - 09.2022
Admin Assistant Intern
The St. Regis Langkawi
04.2021 - 06.2021
Bachelor of Science (Hons) Psychology -
International Medical University
09.2017 - 12.2020
A Level - Science Stream
INTI International College Penang
03.2016 - 06.2017
SPM - Science Stream
SMK Mahsuri
12.2015 - 12.2015
Payroll Analyst
Ausenco
9 2022 - Current
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