YIN LIEW
KUALA LUMPUR
Summary
Versatile Product Specialist with deep expertise in guiding product development and market strategy. Skilled in analysing customer needs, driving innovation, and delivering effective solutions. Strong communicator with a knack for cross-functional collaboration and stakeholder engagement. Proven track record of boosting product performance and achieving business objectives.
Overview
4
4
Languages
13
13
years of professional experience
Work History
Business Development Manager
VETNETIC ENTERPRISE
KUALA LUMPUR, MALAYSIA
03.2020 - Current
- Closed long-term agreements through skilful negotiation.
- Planned and developed winning strategies to increase sales, expand territories and boost market positioning.
- Created effective marketing, sales and promotional initiatives to drive revenue.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Developed business plans to establish revenue and growth.
- Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
- Identified customer needs through consultation, recommending appropriate products to enhance satisfaction.
- Conducted product demonstrations, highlighting features and benefits to drive sales.
- Developed and maintained comprehensive product knowledge to provide expert advice to customers.
- Trained new staff on product details and sales techniques, improving team performance.
- Addressed customer complaints regarding products, offering solutions that fostered loyalty.
VET AFFAIR
PETS CORNER SDN BHD
KUALA LUMPUR, MALAYSIA
03.2016 - 03.2020
- Led product training sessions for customers, improving their understanding and application of complex equipment.
- Facilitated product training sessions for sales teams, enhancing their ability to sell effectively.
- Conducted regular product training sessions for clients, ensuring they are fully informed.
- Delivered in-depth product training sessions to new sales staff.
- Engaged in product training sessions to enhance product knowledge, enabling more informative interactions with customers.
- Participated in product training sessions to stay updated on new releases and technical specifications, enhancing support capabilities.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Maintained an up-to-date knowledge of pastry trends and innovations, applying this insight to keep the menu fresh and competitive.
Veterinary Technician
JB ANIMAL MEDICAL CLINIC
JOHOR BAHRU, MALAYSIA
07.2013 - 12.2015
- Handled and restrained animals during examinations and treatments, prioritising safety of staff and patients.
- Assisted in surgical procedures, preparing instruments and ensuring a sterile environment for optimal patient care.
- Examined animals' physical condition to support diagnosis.
- Administered medication and treatments to animals under veterinary supervision, following precise instructions.
- Prepared and administered vaccinations under the guidance of veterinarians, contributing to public health efforts.
- Conducted laboratory tests, including blood draws and urinalysis, to assist in diagnosing animal conditions.
- Provided compassionate support to animals and their owners, offering reassurance during stressful visits.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pets' condition.
- Ensured safe handling of animals in veterinary settings, prioritising their welfare.
- Kept dogs safe by remaining alert to environmental conditions and safety hazards.
- Provided consistent customer service to pet owners, fostering strong client relationships.
Education
Certificate of Higher Education - VETERINARY MEDICINE
CHINA AGRICULTURAL UNIVERSITY
BEIJING CHINA01-2011
Skills
- Business development
- Sales strategy
- Client relationship management
- Negotiation skills
- Product training and support
- Market insights
- Customer engagement
- Team leadership
- Networking skills
Languages
English
Advanced
C1
Malay
Advanced
C1
Chinese (Mandarin)
Proficient
C2
Chinese (Cantonese)
Advanced
C1
Interests
- Home baking
- Hiking
- Reading
- Cooking
Timeline
Business Development Manager
VETNETIC ENTERPRISE
03.2020 - Current
VET AFFAIR
PETS CORNER SDN BHD
03.2016 - 03.2020
Veterinary Technician
JB ANIMAL MEDICAL CLINIC
07.2013 - 12.2015
Certificate of Higher Education - VETERINARY MEDICINE
CHINA AGRICULTURAL UNIVERSITY