Yi Ke Lim
Hospitality Management
Subang Jaya
Summary
Dynamic professional with a proven track record at Resort Hotel Genting, excelling in service excellence and effective team leadership. Recognized for enhancing customer satisfaction through strategic problem-solving and mentoring junior staff. Skilled in prioritization and scheduling, ensuring efficient operations and a harmonious work environment.
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
8
8
years of professional experience
Work History
Supervisor
Resort Hotel Genting
12.2023 - 04.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Club Assistant
Crockfords Hotel Genting
12.2021 - 06.2022
- Enhanced communication between staff members by organizing regular team meetings and sharing information about ongoing promotions or changes in policies.
- Participated in staff training sessions to stay updated on industry trends, safety protocols, and customer service best practices.
- Executed timely maintenance requests on malfunctioning equipment, minimizing downtime and ensuring member safety.
- Managed administrative tasks such as processing payments, maintaining records, and generating reports for management review.
- Facilitated smooth check-in process for members, ensuring accurate record-keeping in the membership database.
Service Crew Member
Q&Q Production
01.2017 - 01.2020
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
Education
Bachelor of Hospitality Management - Hospitality Management
Tarumt
Setapak, Selangor, Malaysia 06.2024 - 06.2024
Skills
Service excellence
Prioritization and scheduling
Effective team leadership
Financial planning
Event coordination
Service excellence
Timeline
Bachelor of Hospitality Management - Hospitality Management
Tarumt
06.2024 - 06.2024
Supervisor
Resort Hotel Genting
12.2023 - 04.2025
Club Assistant
Crockfords Hotel Genting
12.2021 - 06.2022
Service Crew Member
Q&Q Production
01.2017 - 01.2020
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