Yik Chin Quek
Kuala Lumpur,14
Summary
Dynamic Food and Beverage Manager with a proven track record at Kong Kei Wanton Mee, excelling in service quality improvement and operational efficiency. Expert in food safety compliance and effective communication, I successfully resolved customer complaints, enhancing satisfaction and fostering a positive dining experience. Committed to delivering exceptional service and training staff for excellence.
Overview
5
5
years of professional experience
Work History
Food and Beverage Manager
Kong Kei Wanton Mee
01.2021 - 08.2025
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Telesales Agent
AIA Berhad
07.2020 - 12.2020
- Completed daily cold calling and outreach to build sales pipeline.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Recorded contact information of customers and potential customers in internal database.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Education
No Degree - Digital Animation
Point College
Petaling Jaya, Selangor, MalaysiaNo Degree - Information And Communication Technology
First City University College
Petaling Jaya, Selangor, MalaysiaSPM -
SMK Sinar Bintang
Kuala Lumpur, Malaysia12-2014
Skills
- Service delivery management
- Operational efficiency
- Service quality improvement
- Effective communication
- Quality assurance
- Customer satisfaction
- Safe food handling
- Workflow planning
- Customer service
- Operations management
- Food safety compliance
- Food safety management
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Malay
Professional Working
Timeline
Food and Beverage Manager
Kong Kei Wanton Mee
01.2021 - 08.2025
Telesales Agent
AIA Berhad
07.2020 - 12.2020
No Degree - Digital Animation
Point College
No Degree - Information And Communication Technology
First City University College
SPM -
SMK Sinar Bintang
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