YI JIUN CHAN
Subang Jaya
Summary
Dedicated pharmacist and pharmacy operations manager with a progressive background in both hospital and retail settings. Experienced in strategic planning, regulatory compliance, and leading multi-outlet teams. Known for being hands-on, adaptable, and committed to continuous improvement. Open to new challenges and eager to contribute to a healthcare environment that values patient safety, service quality, and teamwork.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Chief Operating Officer & Pharmacist
Consult Pharmacy
06.2021 - Current
- Led the setup and successful launch of the Subang outlet, establishing full pharmacy operations within one year.
- Expanded the business to three outlets over three years, managing overall operations and strategic growth.
- Oversaw a team of 5 pharmacists and 12 pharmacy assistants, with each outlet staffed by 2 pharmacists and ~4 assistants; directly supervised the Subang branch team.
- Managed procurement, inventory control, MOH compliance, and day-to-day pharmacy operations across all locations.
- Conducted staff scheduling, onboarding, training, and performance reviews to ensure service quality and consistency.
- Provided in-depth patient consultations, focusing on chronic disease management, supplement planning, and medication advice.
- Improved productivity and cost efficiency by streamlining workflows and implementing standardized SOPs.
- Handled supplier coordination, stock audits, and maintained full compliance with regulatory and quality standards.
Area Manager & Pharmacist
Allday Pharmacy
07.2019 - 06.2021
- Began as a pharmacist at the Merdeka Jaya outlet and was soon trusted to help set up and lead the new Sungai Udang branch, which opened in September 2019.
- Promoted to Area Manager in 2020, overseeing four outlets: Sungai Udang, Merdeka Jaya, Jasin, and Masjid Tanah.
- Responsible for daily operations, staff training and support, stock management, and implementation of SOPs across all branches.
- Ensured consistent service quality and efficient coordination between outlets.
- Played a key role in expanding operations and strengthening team performance.
Fully Registered Pharmacist
Hospital Jempol
04.2018 - 04.2019
- Served as a hospital pharmacist across multiple departments including inpatient (IPD), outpatient (OPD), methadone clinic, patient counselling, and drug information services.
- Managed medication inventory and ordering, helping maintain optimal stock levels and reduce wastage and overhead costs.
- Processed 100–200 prescriptions daily in OPD, improving dispensing efficiency and reducing patient wait times.
- Provided clinical counseling and responded to medication inquiries from patients, doctors, and healthcare staff.
- Supervised the safe handling and documentation of controlled substances, including dangerous drugs and psychotropics, in compliance with MOH guidelines.
- Educated patients on proper use of medical devices such as insulin pens, inhalers, and blood glucose monitors.
- Played a key role during regulatory inspections, maintaining complete documentation and contributing to zero non-compliance findings.
- Adapted to a high-demand environment with limited staffing, often covering multiple roles and supporting cross-department needs.
Fully Registered Pharmacist
Hospital Tuanku Ja'afar
12.2017 - 04.2018
- Served as a clinical pharmacist in the Nephrology ward, working closely with physicians and the multidisciplinary care team to optimize medication therapy.
- Reviewed patient histories to identify polypharmacy risks, medication non-compliance, and potential drug interactions.
- Provided bedside counselling on medication use, side effects, and administration techniques, including renal dose adjustments.
- Offered professional input on appropriate drug selection and dosing adjustments based on renal function.
- Delivered patient-focused education and responded to average 10 daily drug-related inquiries from patients, doctors, and healthcare professionals.
- Actively participated in ward rounds and contributed to clinical decisions involving medication therapy management.
- Acted as a liaison between the pharmacy and other healthcare providers, ensuring cohesive communication for optimal patient care outcomes.
Provisionally Registered Pharmacist (PRP)
Hospital Tuanku Ja'afar
12.2016 - 12.2017
- Completed structured training across all core pharmacy departments, including:
- Outpatient Pharmacy
- Inpatient Pharmacy
- Clinical Ward Training
- Pharmacy Store & Inventory
- TPN & Cytotoxic Drug Reconstitution (CDR)
- Manufacturing Unit
- Drug Information Services - Gained hands-on experience in dispensing, compounding, inventory control, and clinical case discussions under supervision.
- Conducted a study on smartphone medication adherence apps and their potential impact on treatment outcomes in RVD patients, presented as part of clinical training evaluation.
- Developed foundational competencies in both clinical and operational aspects of hospital pharmacy practice.
Research Assistant
Clinical Research Centre
01.2016 - 06.2016
- Supported the coordination of clinical research projects by managing regulatory documentation and ethical review submissions.
- Assisted in the design and implementation of survey tools, including questionnaires, to collect study data.
- Led data collection efforts across various states as a field team leader, ensuring data integrity and adherence to protocols.
- Managed key research documents such as informed consent forms and study scope files.
- Compiled and summarized findings into written reports, graphs, tables, and fact sheets for internal and external presentations.
Education
Bachelor of Science - Pharmaceutical Science (Hons)
Universiti Sains Malaysia (USM)
Penang01-2015
Skills
- Executive leadership
- Operations management
- Inventory & Procurement Management
- Staff Training & Multi-Outlet Coordination
- Clinical Pharmacy & Medication Safety
- Patient Counselling & Chronic Disease Support
- Workflow Optimization & SOP Development
Certification
- Certified Vaccinator – MCPG Vaccination Training Programme
- Basic Life Support (BLS) – St. John Ambulance Malaysia
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
References
Lau Jee Hong
Chief Operating Officer & Director (Former)
Allday Pharmacy
Email: jeehong.lau@gmail.com
Phone: 012-3675191
Pn. Nurul Nadiah Shaudin
Head of Pharmacy, KK Palong 4,5,6
Former Head of Outpatient Department, Hospital Jempol
Email: n_nadiah@moh.gov.my
Phone: 013-6068346
Timeline
Chief Operating Officer & Pharmacist
Consult Pharmacy
06.2021 - Current
Area Manager & Pharmacist
Allday Pharmacy
07.2019 - 06.2021
Fully Registered Pharmacist
Hospital Jempol
04.2018 - 04.2019
Fully Registered Pharmacist
Hospital Tuanku Ja'afar
12.2017 - 04.2018
Provisionally Registered Pharmacist (PRP)
Hospital Tuanku Ja'afar
12.2016 - 12.2017
Research Assistant
Clinical Research Centre
01.2016 - 06.2016
Bachelor of Science - Pharmaceutical Science (Hons)
Universiti Sains Malaysia (USM)
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