Yi Heng CHAN
Customer Service Engineer
Selangor
Summary
I am a six-year service engineer that specialist in installing, troubleshooting and repairing profresional equipment. I have superior knowledge professional equipment and able to analysis machine issue through history system and also diagnostic. I require minimum of training to get into new equipment.
Overview
5
5
years of professional experience
13
13
years of post-secondary education
Work History
Customer Service Engineer
Tiama Inspection Worldwide
Selangor
06.2020 - Current
- Installation of equipment in customer plant worldwide
- Inspect, Troubleshoot and Repair equipment to ensure customer production smoothness.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Service Engineer
EktronTek Co. LTD
Selangor
11.2017 - 05.2020
- Installation of machine according to client requirements.
- Calibrate of equipment in temperature, torque/force, displacement
etc - Calibrate of equipment in temperature, torque/force, displacement
etc - Travel to the site to meet with clients to discuss installation plan.
- Online technical support for client that facing issue with the
equipment.
Education
Bachelor of Science - MechatronicEngineering
UCSI
Selangor, Cheras 12.2012 - 07.2017
High School Diploma -
SMK Horley Methodist
Perak 01.2004 - 12.2011
Skills
PERSONALSKILLSundefined
Timeline
Customer Service Engineer
Tiama Inspection Worldwide
06.2020 - Current
Service Engineer
EktronTek Co. LTD
11.2017 - 05.2020
Bachelor of Science - MechatronicEngineering
UCSI
12.2012 - 07.2017
High School Diploma -
SMK Horley Methodist
01.2004 - 12.2011
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