Yew Hong, Ho Lawrence
Sales Manager
Kuala Lumpur
Summary
Accomplished Sales Manager with a proven track record at Medtronic Malaysia, enhancing client satisfaction and expanding the customer base. Expert in Sales Planning and Relationship Building, leading a team to significantly increase sales revenue through strategic account management and motivational coaching. Skilled in client relationship management, excel in driving repeat business and fostering long-lasting customer relationships.
Overview
17
17
years of professional experience
Work History
Sales Manager
Medtronic Malaysia
07.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Sales Supervisor
Medtronic Malaysia
07.2016 - 07.2021
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Trained team members in successful strategies to meet operational and sales targets.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Sales Representative
Medtronic Malaysia
01.2010 - 07.2016
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
Sales Representative
Baxters Health Care
01.2007 - 12.2009
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
Education
Bachelor of Science - Marketing & Management
Monash University
Kuala Lumpur 04.2001 -
High School Diploma -
Taylor's College
Kuala Lumpur 04.2001 -
Skills
- Sales Planning
- Client Relationship Management
- Sales Reporting
- Staff Management
- Sales team training
- Relationship Building
- Account Management
- Motivational Skills
- Sales operations
- Problem-solving abilities
Accomplishments
FY15 Medtronic President's Club Award.
Medtronic Spine as Market leader 2017 - 2023
Timeline
Sales Manager
Medtronic Malaysia
07.2021 - Current
Sales Supervisor
Medtronic Malaysia
07.2016 - 07.2021
Sales Representative
Medtronic Malaysia
01.2010 - 07.2016
Sales Representative
Baxters Health Care
01.2007 - 12.2009
Bachelor of Science - Marketing & Management
Monash University
04.2001 -
High School Diploma -
Taylor's College
04.2001 -
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