Yew Fatt Woon

• To configure and script payment routing rule and setup parameter as per business requirement within ACI
  payment platform
• To apply specialized technical skills to analyze complex issues involving several platforms and data integrations
• To raise incident to respective systems and engaging with relevant teams and managing cases through to
  resolution.
• Recording, analyzing and managing incidents in line with Bank commitment and incident management processes, escalating where appropriate
• To prepare deployment documents and participating in deployment release management (CAB) for deployment
• To coordinate business verification after deployment
• To conduct routine monitoring and analysis of system health check and system housekeeping. Ensuring thesystem health of the environment including security, availability, performance, interoperability and reliability.
• Responsibility for providing trend analysis to the management team to enable them to make informed decisions regarding system resource management
• To monitor alert and escalate abnormalities to respective technical team
• To manage escalations, risks and issues related to Online Interfaces Delivery
• To update management on abnormalities and next course of action
• 
  
• Part of Group Strategy Transformation team to implement MT-MX conversion for technical/system implementation.

Project:

MT-MX ISO20022 (Migration of Swift MT message to ISO20022 MX message)

• Completed Phase 1, focusing on MX to MT message conversion as intermediary bank.
• Implemented enhancements in phase 2A for Rentas MX messaging system.
• Conducted upgrades during Phase 2B for improved efficiency in Swift MX message processing.

• App Teams on Digital Banking for SME, CMS & eKYC (electronic know your customer) engine
  
  Responsibilities / Task
• Assist in delivering business application and new features under enhancement or projects to meet business needs within agreed timelines.
• To work with vendor on business requirement provided by Business Unit to be incorporated to system by Bank.
• To coordinate meetings, discussion and documents such as technical briefing for newly delivered enhancement or documents such as functional spec or quotation given by vendor for specific enhancement
• To coordinate and conduct UAT testing with different business unit
• Act as contact point for liaising with Business User & Vendor in timely manner.
• Troubleshooting and obtains logs from containers pod for vendor investigation.
• Perform Health Check/Sanity Testing for Business User upon completion of activities related to Server Reboot/Deployment/Other Interfaces team deployment.
• Administrating and coordination on Jira/Confluence issue raised by Business Unit.

Project involvement/Completed:

SME Digital Onboarding for Current account Opening
eKYC (electronic know your customer)
MFT (file transfer engine) Upgrade
OpenShift Container Platform Upgrade v3.7 to v3.11
MySQL InnoDB Server Upgrade from v8.0.12 to v8.0.21

Training Attended;

Azure:

AZ-104

AZ-400

Responsibilities

• Assist in delivering business application and new features under enhancement or projects to meet business needs within agreed timelines.
• Act as contact point for liaising with counter party in timely manner.
• To provide post implementation support after new implementation.
• To coordinate and conduct UAT testing with user.
• To coordinate meetings, discussion and documents such as technical briefing for newly delivered enhancement or documents such as functional spec or quotation given by vendor for specific enhancement.
• To provide impact analysis and man-days estimation for clients after receiving CR enhancement from banks.
• Manage and guide junior business analyst on day to day routine.

Responsibilities

• Assist in delivering business application and new features under enhancement or projects to meet business needs within agreed timelines.
• Act as contact point for liaising with counter party in timely manner.
• To provide post implementation support after new implementation
• To coordinate and conduct UAT testing with user
• To coordinate meetings, discussion and documents such as technical briefing for newly delivered enhancement or documents such as functional spec or quotation given by vendor for specific enhancement

Responsibilities

• Assist in delivering business application and new features under enhancement or projects to meet business needs within agreed timelines.
• To work with vendor to determine how business requirement can be incorporated to system within bank.
• Act as contact point for liaising with counter party in timely manner.
• To provide post implementation support after new implementation delivered by vendor.
• To coordinate and conduct SIT/ UAT testing with user
• Ad-hoc service request issue, server capacity and user query.
• To coordinate meetings, discussion and documents such as technical briefing for newly delivered enhancement or documents such as functional spec or quotation given by vendor for specific enhancement

• Global Production Support Analyst on all issues related to Securities Custody and Clearing in various regions.
• Provide emergency fixes in AS400 (RPG & CL) and analysis details to project team after resolve incident for long term solution.
• Act as contact point for liaising with counter party in timely manner
  Fire fight during night and weekend.
• Ad-hoc service request issue, server capacity and user query
  

Contributions

• - Go extra miles to resolve outstanding production issue which pending for 6 months.
• Resolved most number of incident.
• As learning consultant to co-workers in coordinating training schedule and knowledge sharing session on monthly basis for a year.

• Obtain knowledge on Cobol for Mainframe releases and provide support to any Core Banking project related.
• Plain and design unit test cases based on technical requirements.
• Act as contact point for liaising with counter party in timely manner
  Involved in whole project life cycle
• Using ITSM(Remedy) to resolve incident ticket/change request/problem ticket
• Develop and code program based on user’s functional spec
• Perform program and system testing
• Prepare user and technical documents based on business spec
• Prepare batch flow, batch jobs and migrate to production
• Responsible for SIT/UAT support
• Assist in roll out, conversion of existing data and implementation of new code releases
• Ensure production availability, stability during support
• Provide post implementation training and handover notes to production support team
• Provide support for credit card, loan, collection, data warehousing in user queries and batch fire fighting during night and weekend
  
• Contributions - Zero complains on no follow-up on tickets