Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Yew Fai Sum, Ryan

Sales Manager
Kuala Lumpur
Yew Fai Sum, Ryan

Summary

Dynamic Sales Manager with a proven track record at Ambank (M) Berhad, excelling in sales planning and client relationship management. Achieved significant revenue growth by implementing innovative strategies and mentoring teams. Skilled in credit analysis and loan documentation, consistently enhancing service quality and operational efficiency.


Overview

17
years of professional experience

Work History

Ambank (M) Berhad

Sales Manager
05.2016 - Current

Job overview

  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducting KYC and financial review of customers to determine borrowers' creditworthiness. Gathered loan documentation for Credit reviews in line with Bank's Risk framework.
  • Mentored junior team members, sharing best practices and fostering their professional development in credit analysis techniques
  • Participated in loan committee meetings to provide input on lending processes. Streamlined the loan approval process for faster results by implementing an efficient process flow between Sales and Credit Risk Approval Unit
  • Assisted clients in understanding the mortgage process, addressing concerns, and making informed decisions.

Hong Leong Bank Berhad

Branch Manager
05.2014 - 10.2015

Job overview

  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

Ambank (M) Berhad

Sales Team Leader
10.2009 - 04.2014

Job overview

  • Boosted sales performance by implementing effective team training and coaching strategies.
  • Mentored junior team members to develop their skills and advance their careers with the company.
  • Managed a high-performing sales team, consistently achieving and surpassing set targets.
  • Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
  • Provided guidance to borrowers regarding various loan programs, helping them select the best option for their situation.
  • Assisted clients in understanding the mortgage process, addressing concerns, and making informed decisions.
  • Connected borrowers to appropriate resources for resolving credit issues when necessary, improving chances for future approval success.

Cimb Bank Berhad

Sales Executive - Home Loans
01.2008 - 09.2009

Job overview

  • Established strong relationships with clients, leading to increased referrals and repeat business.
  • Utilized CRM systems efficiently to track leads, manage client information, and monitor progress toward performance goals.
  • Streamlined internal processes to expedite loan approvals and closings, resulting in higher efficiency.
  • Conducted comprehensive financial analyses to determine client eligibility for various home loan programs.
  • Processed loan applications and monitored progress from start to finish.

Education

Kolej Kasturi
Kuala Lumpur, Malaysia

High School Diploma
04.2001

University Overview

  • High School - Form 6th or A Level equivalent
  • MUET Band 2
  • SPM

Skills

Sales planning

Timeline

Sales Manager
Ambank (M) Berhad
05.2016 - Current
Branch Manager
Hong Leong Bank Berhad
05.2014 - 10.2015
Sales Team Leader
Ambank (M) Berhad
10.2009 - 04.2014
Sales Executive - Home Loans
Cimb Bank Berhad
01.2008 - 09.2009
Kolej Kasturi
High School Diploma
04.2001

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Yew Fai Sum, RyanSales Manager